Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
Installation Tips
Your lock will arrive with a clear Installation and User Guide to assist you or your installer during setup. A digital copy is available on our website on each product page under "Specifications > Additional Resources". Most product pages also ...Care and maintenance tips
Regular care helps your lock run smoothly and extends its life. The points below offer simple steps customers can follow at home. Keep the lock clean Wipe the exterior with a soft, dry cloth. Avoid sprays, solvents, or harsh cleaners, as they may ...How to import data from another lock?
When you replace a lock or install an upgraded model, you can move selected access data from your old lock to the new one. The notes below outline how this process works and what you can expect to transfer. Watch this video - How to import data from ...How do I fix an external handle of a SDL-S1 that has lost resistance
Watch this video - SDL-S1 handle that has lost resistance Take the lock off the door - Take off the screw behind the batteries and at the bottom of the inside panel - Unplug the cable carefully - Make sure not to pull it out with force, this may ...Case Study: Setting Up a Smart Lock for a Rental Property
Lock Model: Smart Medium – Fingerprint and Keyless Entry Mortise Lock (SDL-H2) A homeowner who installed our Fingerprint and Keyless Entry Mortise Lock (SDL-H2) lock contacted us to find out the best way to give tenants access without compromising ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...Passage Mode
Passage mode gives you the flexibility of allowing access to the door at certain times of the day or week. This is useful in situations such as at home when you are having friends over or in the workplace when clients are coming in and out and you ...Setting up your TTLock application and configuring your Smart Door Lock for the first time
The TTLock App is the smart application used to program most of our Smart Door Locks. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode ...Transfer a lock to another account
One of the handy features of the TTLock application for the Smart DL and SDL smart door lock range is the ability to transfer the lock and the main authorised administrator access to someone else. The transfer lock feature may be useful in many ...