Recent Articles
How to check if the alignment of your smart lock is correct?
How to Determine Alignment: To ascertain whether your lock is aligned with the mortise, use a small level to ensure both are properly aligned. By leveling both the mortise and the lock, you can confirm whether they are in alignment or if adjustments ...
Are Your Locks RCM Certified?
What is RCM Certification? The Regulatory Compliance Mark (RCM) is a certification mark required for electrical products sold in Australia and New Zealand. It indicates compliance with relevant safety and performance standards. Are Smart Door Locks ...
What security standards do your locks meet, and what encryption protocol is used?
Our smart door locks utilise AES 128-bit encryption, ensuring top-tier data security. This high-security encryption system is great at minimising the risk of hacking or data breaches. Rest assured, your safety is our top priority, and you can ...
I'm having trouble pairing my Loqee Keybox with my phone. What should I do?
If you're unable to pair your Loqee Keybox with your phone, try resetting the lock first. After resetting, you'll be prompted to add a Bluetooth administrator. Follow these steps: Open the app and go to 'Add Lock' to start the pairing process. If the ...
Can I purchase replacement mechanical keys for my smart door lock?
When it comes to replacing mechanical keys for our range of smart door locks, the process varies depending on the model you own: SDL-H1, SDL-H2, SDL-R1: Unfortunately, the keys for these models are uniquely designed and cannot be replaced. However, ...