Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
Are Your Locks RCM Certified?
What is RCM Certification? The Regulatory Compliance Mark (RCM) is a certification mark required for electrical products sold in Australia and New Zealand. It indicates compliance with relevant safety and performance standards. Are Smart Door Locks ...What security standards do your locks meet, and what encryption protocol is used?
Our smart door locks utilise AES 128-bit encryption, ensuring top-tier data security. This high-security encryption system is great at minimising the risk of hacking or data breaches. Rest assured, your safety is our top priority, and you can ...I'm having trouble pairing my Loqee Keybox with my phone. What should I do?
If you're unable to pair your Loqee Keybox with your phone, try resetting the lock first. After resetting, you'll be prompted to add a Bluetooth administrator. Follow these steps: Open the app and go to 'Add Lock' to start the pairing process. If the ...Can I purchase replacement mechanical keys for my smart door lock?
When it comes to replacing mechanical keys for our range of smart door locks, the process varies depending on the model you own: SDL-H1, SDL-H2, SDL-R1: Unfortunately, the keys for these models are uniquely designed and cannot be replaced. However, ...I see that your locks only work with 2.4GHz WiFi networks. What should I do if we only have a 5GHz network?
Most routers are capable of supporting both 2.4GHz and 5GHz frequencies; it may just need to be configured to enable the 2.4GHz network. You can do this by contacting your internet service provider or the technician who set up your internet. If you ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...Passage Mode
Passage mode gives you the flexibility of allowing access to the door at certain times of the day or week. This is useful in situations such as at home when you are having friends over or in the workplace when clients are coming in and out and you ...How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...Transfer a lock to another account
One of the handy features of the TTLock application for the Smart DL and SDL smart door lock range is the ability to transfer the lock and the main authorised administrator access to someone else. The transfer lock feature may be useful in many ...How to Lock and Unlock my Smart Door Lock Remotely (TTLock)
Prerequisites You should have a Wi-Fi Gateway from Smart Door Locks. You can purchase it from here. Make sure you have the Wi-Fi Gateway configured. Make sure you have enabled Remote Unlocking for your Smart Door Lock. Steps to Unlock Remotely 1. Go ...