Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
Why do I keep receiving notifications that the gateway is offline even though nobody has reported any issues accessing it?
The WiFi bridge is designed to be sensitive to any drop in the internet connection, which can sometimes result in notifications being sent even if the connection is quickly restored. To ensure that there is no issue with the WiFi bridge itself, you ...How can I transfer a lock to another TTLock account?
To transfer a lock to another TTLock account, please refer to our comprehensive guide through this link: https://support.smartdoorlocks.com.au/portal/en/kb/articles/transfer-a-lock-to-another-account. It provides step-by-step instructions on how to ...How do I delete a faulty lock from my TTLock App?
To delete a faulty or damaged lock from your TTLock App, please refer to the instructions provided in this article: How to delete a faulty/damaged lock from your TTLock App? This will guide you through the necessary steps to remove the lock from your ...Can the wifi gateway and TTLock integrate with IFTTT? If yes, which connection service in IFTTT is compatible?
At this time, TTLock does not support integration with IFTTT. However, please rest assured that we are continuously exploring new ways to enhance our product and service offerings. If you have any further questions or if there is anything else we can ...How do I reset my smart door lock to factory default settings?
Resetting your smart door lock to factory default settings is a simple process, but please note that all data will be erased during this procedure. Follow the steps below to reset your lock: Refer to the user manual to locate the 'reset' button on ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...Passage Mode
Passage mode gives you the flexibility of allowing access to the door at certain times of the day or week. This is useful in situations such as at home when you are having friends over or in the workplace when clients are coming in and out and you ...How does the Smart Keybox receive the code from the app?
The initial configuration is done via Bluetooth within close proximity to the Smart Keybox. During the initial configuration the Keybox and the App share a unique signature (or a shared secret), which is unique for every keybox. The app can generate ...Why does it take multiple random presses to wake up the keypad?
Why does my Smart Door Lock say "Unlock", but doesn't retract the latch/deadbolt?
Q: What should I do if my Smart Lock says "Unlock" but doesn't retract the latch/deadbolt? If your Smart Lock say "Unlock" but fails to retract the latch or deadbolt, there are a few factors you can check to determine the underlying cause. Low ...