Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
Why Has My Passcode Suddenly Stopped Working?
A passcode that previously worked but is no longer accepted is almost always one of five things — the passcode has expired, the lock batteries are low, the passcode record has become corrupted, the lock firmware is out of date, or the lock itself has ...Why isn’t the tick button working on my Loqee Smart Keybox?
Read before you start troubleshooting. If the troubleshooting steps in this article do not resolve the issue, we will ask you to provide a few photos and short videos so we can assist you further. You are welcome to capture the necessary images and ...Why is the keypad or touchscreen overlay on my lock peeling?
If you've noticed that the keypad or touchscreen on your smart lock is peeling, this is typically the result of environmental exposure rather than a manufacturing defect. Prolonged exposure to sunlight, salt air, and rain can gradually break down the ...Why Am I Getting the ‘Operation Failed’ Error in the TTLock App?
Running into an ‘Operation Failed’ error in the TTLock app can be frustrating, especially when you’re trying to add or manage your smart lock. This issue isn’t just limited to the initial setup; it can pop up any time you interact with your lock ...Do you have a wider strike plate or one with an extended lip, and which SDL mortise locks does it fit?
Yes. We stock two 197 × 29 mm strike plates (wider than standard) - one with a standard size 13mm lip and one with an extended 100 mm lip. Both fit any SDL mortise lock except the SDL-PP1, SDL-PP2 and SDL-SA1. They are compatible with the following ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...Passage Mode
Passage mode is a convenient feature that grants you the flexibility to control access to a door during specific timeframes. It proves particularly useful in various scenarios, such as when you have guests visiting at home or when clients frequently ...Why does the TTLock app say I can’t create more than 5 codes and ask me to subscribe?
All Smart Locks using the TTLock app are now affected by recent changes made by TTLock. Previously, there were no restrictions on the number of codes you could generate. Now, TTLock accounts can generate an unlimited number of passcodes for the first ...Setting up your TTLock application and configuring your Smart Door Lock for the first time
The TTLock App is the smart application used to program most of our Smart Door Locks. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode ...