Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
Why isn’t the tick button working on my smart lock?
Read before you start troubleshooting. If the troubleshooting steps in this article do not resolve the issue, we will ask you to provide a few photos and short videos so we can assist you further. You are welcome to capture the necessary images and ...Why Am I Getting the ‘Operation Failed’ Error in the TTLock App?
Running into an ‘Operation Failed’ error in the TTLock app can be frustrating, especially when you’re trying to add or manage your smart lock. This issue isn’t just limited to the initial setup; it can pop up any time you interact with your lock ...Are Your Smart Locks Suitable for a Coastal Property?
Yes, with conditions. If you live anywhere near the coast, you know how quickly salt air can wear things down. Our locks are not marine-grade, so a coastal install will shorten the working life of the electronics and finishes compared with a ...Why is my Loqee Smart Key Box Not Opening?
Prerequisites: 1. Make sure the smart lock is powered up using fresh batteries. 2. Make sure the lock is configured (see this article to configure the lock). Read before you start troubleshooting. If the troubleshooting steps in this article do not ...I always have to unlock the door from the outside before I can lock it again, which is inconvenient.
First, check if the latch moves in smoothly when you push it in with your finger. If it does, then the lock itself is working as it should. By default, the outside handle isn’t connected to the latch, so pulling the handle down from outside doesn’t ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...Passage Mode
Passage mode is a convenient feature that grants you the flexibility to control access to a door during specific timeframes. It proves particularly useful in various scenarios, such as when you have guests visiting at home or when clients frequently ...Why does the TTLock app say I can’t create more than 5 codes and ask me to subscribe?
All Smart Locks using the TTLock app are now affected by recent changes made by TTLock. Previously, there were no restrictions on the number of codes you could generate. Now, TTLock accounts can generate an unlimited number of passcodes for the first ...Setting up your TTLock application and configuring your Smart Door Lock for the first time
The TTLock App is the smart application used to program most of our Smart Door Locks. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode ...