Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
I always have to unlock the door from the outside before I can lock it again, which is inconvenient.
First, check if the latch moves in smoothly when you push it in with your finger. If it does, then the lock itself is working as it should. By default, the outside handle isn’t connected to the latch, so pulling the handle down from outside doesn’t ...How to reset a lock without losing its data
This article important if you must reset your lock for some reason but don't want to lose the passcodes and fobs setup that's already been setup. Note: The security reasons fingerprint are stored in the lock itself. Therefore fingerprints and lock ...Why can't I create more than 5 codes on my smart lock?
This article applies to customers using the TTLock app with their smart lock. TTLock accounts created before April 2026 can generate an unlimited number of passcodes for their smart locks. TTLock accounts created from April 2026 onwards can generate ...Latch will not extend to lock or even hold the front door closed
Read before you start troubleshooting. If the troubleshooting steps in this article do not resolve the issue, please send us the following so we can assist you further. You are welcome to capture the necessary images and recordings as you work ...Keypad flashing and not recognising PIN/passcode
Read before you start troubleshooting. If the troubleshooting steps in this article do not resolve the issue, we will ask you to provide a few photos and short videos so we can assist you further. You are welcome to capture the necessary images and ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...Passage Mode
Passage mode is a convenient feature that grants you the flexibility to control access to a door during specific timeframes. It proves particularly useful in various scenarios, such as when you have guests visiting at home or when clients frequently ...Setting up your TTLock application and configuring your Smart Door Lock for the first time
The TTLock App is the smart application used to program most of our Smart Door Locks. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode ...Transfer a lock to another account
One of the handy features of the TTLock application for the Smart DL and SDL smart door lock range is the ability to transfer the lock and the main authorised administrator access to someone else. The transfer lock feature may be useful in many ...