Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
Replacement locks for SmartDL SmartDL 5-in-1 Super Slim (38 mm wide) and SmartDL 5-in-1 Slim (43 mm wide)
The recommended locks may not always line up exactly with the existing top and bottom screw holes. In these cases, two new screw holes may need to be drilled. The purpose of the recommendation is to ensure that, once installed, the new lock fully ...Unable to unlock/lock my door remotely
Is the Wi-Fi Gateway configured properly? - To be able to lock/unlock your door remotely (outside bluetooth range), you need to have a Wi-Fi Gateway configured. - To confirm you have a Wi-Fi Gateway configured correctly, go to your TTLock App, and in ...How to reconfigure or reset your Wi-Fi Gateway
To reset or reconfigure the Wi-Fi Gateway, unplug it from the power source and plug it back in. When the gateway is powered on, it enters pairing mode for the first 60 seconds. During this time, you can reconfigure the Wi-Fi Gateway using the TTLock ...I'm having trouble configuring my Wi-Fi Gateway/Wi-Fi Bridge.
If you have trouble configuring your Wi-Fi Gateway, first make sure you have followed the instructions on this article. If you still have issues, check the following. The distance and any obstructions between the Wi-Fi router and the Wi-Fi Gateway. ...Why does my SDL-R1 deadbolt not locking all the way?
If your SDL-R1 deadbolt does not fully extend when locking, it is usually caused by one of the following issues. Alignment issue If the interior panel is not perfectly aligned with the strike box, the deadbolt will not be able to extend fully. To ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...Passage Mode
Passage mode is a convenient feature that grants you the flexibility to control access to a door during specific timeframes. It proves particularly useful in various scenarios, such as when you have guests visiting at home or when clients frequently ...Setting up your TTLock application and configuring your Smart Door Lock for the first time
The TTLock App is the smart application used to program most of our Smart Door Locks. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode ...Transfer a lock to another account
One of the handy features of the TTLock application for the Smart DL and SDL smart door lock range is the ability to transfer the lock and the main authorised administrator access to someone else. The transfer lock feature may be useful in many ...