Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
How to reconfigure or reset your Wi-Fi Gateway
To reset or reconfigure the Wi-Fi Gateway, unplug it from the power source and plug it back in. When the gateway is powered on, it enters pairing mode for the first 60 seconds. During this time, you can reconfigure the Wi-Fi Gateway using the TTLock ...I'm having trouble configuring my Wi-Fi Gateway/Wi-Fi Bridge.
If you have trouble configuring your Wi-Fi Gateway, first make sure you have followed the instructions on this article. If you still have issues, check the following. The distance and any obstructions between the Wi-Fi router and the Wi-Fi Gateway. ...Why does my SDL-R1 deadbolt not locking all the way?
If your SDL-R1 deadbolt does not fully extend when locking, it is usually caused by one of the following issues. Alignment issue If the interior panel is not perfectly aligned with the strike box, the deadbolt will not be able to extend fully. To ...Smart Lock Handle Has Lost Resistance
If the handle is loose or coming off, this can usually be fixed by removing the lock from the door and tightening the screws. If the handle turns freely or feels like it has lost resistance, please continue reading. All smart locks use a tension ring ...Why doesn’t my smart lock automatically lock when Passage Mode ends?
If your smart lock does not automatically lock after Passage Mode ends, it is usually due to one of the following reasons. Auto Lock is turned off Auto Lock must be enabled for the door to lock automatically once Passage Mode ends. Check this setting ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...Passage Mode
Passage mode gives you the flexibility of allowing access to the door at certain times of the day or week. This is useful in situations such as at home when you are having friends over or in the workplace when clients are coming in and out and you ...Setting up your TTLock application and configuring your Smart Door Lock for the first time
The TTLock App is the smart application used to program most of our Smart Door Locks. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode ...Transfer a lock to another account
One of the handy features of the TTLock application for the Smart DL and SDL smart door lock range is the ability to transfer the lock and the main authorised administrator access to someone else. The transfer lock feature may be useful in many ...