Knowledge Base
Setting up your Smart Door Lock
All articles related to setting up your smart door lock. This includes how-to guides, more information about specific settings, etc.Choosing your Smart Door Lock
All articles related to selecting the correct smart door lock for your unique situationTroubleshooting your Smart Door Lock
Articles and answers related to troubleshooting any issues you may have with your smart door lock.General FAQs
General questions and answers about smart door locks
Recent Articles
What Is an Access Card Encoder and How Does It Work?
An access card encoder is a simple device that allows you to remotely configure access fobs (or cards) for your smart locks. Whether you're managing short-stay rentals, an office space, or a multi-residential property, it gives you the ability to set ...Do I need to reconfigure my smart lock and Wi-Fi bridge if I change my internet provider?
No worries, you don’t need to connect the smart lock itself to your new Wi-Fi network, as it only talks to the gateway (also known as the Wi-Fi bridge), not directly to your router. If you’ve switched internet providers or got a new Wi-Fi network, ...Using a Shared TTLock Account in a Business Setting
The TTLock smart lock application offers businesses a convenient and centralized way to manage access control. One common use case in a business environment is the use of a shared TTLock account tied to a company email address. This setup allows for ...How to check if the alignment of your smart lock is correct?
How to Determine Alignment: To ascertain whether your lock is aligned with the mortise, use a small level to ensure both are properly aligned. By leveling both the mortise and the lock, you can confirm whether they are in alignment or if adjustments ...Are Your Locks RCM Certified?
What is RCM Certification? The Regulatory Compliance Mark (RCM) is a certification mark required for electrical products sold in Australia and New Zealand. It indicates compliance with relevant safety and performance standards. Are Smart Door Locks ...
Popular Articles
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...Passage Mode
Passage mode gives you the flexibility of allowing access to the door at certain times of the day or week. This is useful in situations such as at home when you are having friends over or in the workplace when clients are coming in and out and you ...Setting up your TTLock application
The TTLock App is the smart application used to program your Smart Door Lock. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode or adding ...How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...Transfer a lock to another account
One of the handy features of the TTLock application for the Smart DL and SDL smart door lock range is the ability to transfer the lock and the main authorised administrator access to someone else. The transfer lock feature may be useful in many ...