Can you locks be integrated with existing mechanical master key systems?
Yes. The SDL-S2 and the SDL-SS1 and the Loqee Slim (Detachable key cylinder variation) come with a separate mechanical key cylinder (pictured below) which can be replaced with another euro cylinder to integrate with an existing mechanical master key system.
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Can we register the same key fob to multiple locks?
Yes, the same fob can be registered to mulitple locks. The same process is used to register the key fob to each lock. Registering a key fob Tap ‘Cards’ on the lock home screen. Select ‘Add Card’ from the context menu in the top right hand corner of ...
Can I purchase replacement mechanical keys for my smart door lock?
When it comes to replacing mechanical keys for our range of smart door locks, the process varies depending on the model you own: SDL-H1, SDL-H2, SDL-R1: Unfortunately, the keys for these models are uniquely designed and cannot be replaced. However, ...
How long do your locks disable after multiple incorrect attempts, and can this feature be disabled?
Our locks respond in two different ways to multiple incorrect entry attempts: For specific locks, like the SDL-R1, an anti-theft alarm will be activated in response to multiple incorrect attempts. This alarm sounds for about 5 seconds. Additionally, ...
Why is my SDL-SG2 mechanical keyhole cover coming off the lock?
Please refer to the article How to do I successfully open my SDL-SG2 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...
Why is my SDL-SS1 mechanical keyhole cover coming off the lock?
Please refer to the article How to do I successfully open my SDL-SS1 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...