Does the Wifi Bridge need power?

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• Why do I keep receiving notifications that the gateway is offline even though nobody has reported any issues accessing it?

  The WiFi bridge is designed to be sensitive to any drop in the internet connection, which can sometimes result in notifications being sent even if the connection is quickly restored. To ensure that there is no issue with the WiFi bridge itself, you ...

• Can I change the batteries in the lock without losing the settings?

  Absolutely, you can! When you change the batteries on your lock, you can feel secure knowing that all your settings will remain intact. The lock is designed to retain all its existing configurations even in the absence of a power source, making the ...

• Why is my Smart Door Lock not powering up?

  There could be many reasons why your smart door lock is powering up. Following are some basic troubleshooting steps: Check if the cable connecting the interior and the exterior panel is connected correctly. You can remove it and plug it back in. ...

• Is touch required to activate the numeric pad's backlight?

  Yes, for the numeric pad's backlight to be activated, touch is necessary. Oftentimes, this feature is designed in this manner for the sake of energy conservation. When the numeric pad is not in use, the backlight automatically switches off to save ...

• Sometimes, the locking mechanism on my lock doesn't fully retract, making it difficult to unlock the door consistently. Can you please help?

  We can provide you with some troubleshooting steps to resolve this issue: Start by checking the alignment of the lock on your door. Measure the distance from the edge of the door to the lock on both sides (x), as well as the distance from the bottom ...