How can I fix a loose handle on my lock?

It is recommended that Loctite Threadlocker is used to secure the smart door lock handle in place upon installation and/or if the handle becomes loose.

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• Why is my SDL-SG2 mechanical keyhole cover coming off the lock?

  Please refer to the article How to do I successfully open my SDL-SG2 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...

• Why is my SDL-SS1 mechanical keyhole cover coming off the lock?

  Please refer to the article How to do I successfully open my SDL-SS1 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...

• Why is my Smart Door Lock not powering up?

  There could be many reasons why your smart door lock is powering up. Following are some basic troubleshooting steps: Check if the cable connecting the interior and the exterior panel is connected correctly. You can remove it and plug it back in. ...

• Why does my Smart Door Lock say "Unlock", but doesn't retract the latch/deadbolt?

  Q: What should I do if my Smart Lock says "Unlock" but doesn't retract the latch/deadbolt? If your Smart Lock say "Unlock" but fails to retract the latch or deadbolt, there are a few factors you can check to determine the underlying cause. Low ...

• Is the handle covered by the warranty if it gets scratched?

  While scratches on the handle are not covered by our warranty, we understand that unforeseen damages can occur. Therefore, we offer a convenient solution by providing you with a quote for a replacement handle if needed. The cost of a replacement ...