How can I fix a loose handle on my lock?
It is recommended that Loctite Threadlocker is used to secure the smart door lock handle in place upon installation and/or if the handle becomes loose.
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Why is my SDL-SG2 mechanical keyhole cover coming off the lock?
Please refer to the article How to do I successfully open my SDL-SG2 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...Why is my SDL-SS1 mechanical keyhole cover coming off the lock?
Please refer to the article How to do I successfully open my SDL-SS1 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...Why is my Smart Door Lock not powering up?
There could be many reasons why your smart door lock is powering up. Following are some basic troubleshooting steps: Check if the cable connecting the interior and the exterior panel is connected correctly. You can remove it and plug it back in. ...Why does my Smart Door Lock say "Unlock", but doesn't retract the latch/deadbolt?
Q: What should I do if my Smart Lock says "Unlock" but doesn't retract the latch/deadbolt? If your Smart Lock say "Unlock" but fails to retract the latch or deadbolt, there are a few factors you can check to determine the underlying cause. Low ...Sometimes, the locking mechanism on my lock doesn't fully retract, making it difficult to unlock the door consistently. Can you please help?
We can provide you with some troubleshooting steps to resolve this issue: Start by checking the alignment of the lock on your door. Measure the distance from the edge of the door to the lock on both sides (x), as well as the distance from the bottom ...