How to check if the alignment of your smart lock is correct?
How to Determine Alignment: To ascertain whether your lock is aligned with the mortise, use a small level to ensure both are properly aligned. By leveling both the mortise and the lock, you can confirm whether they are in alignment or if adjustments are necessary.

Potential Causes: Misalignments can occur with both door panels or just one. They may also occur randomly, even after prolonged periods of successful operation. Temporary Fixes: Sometimes, simply wiggling the handle or lifting it up and then down can temporarily resolve the issue. However, for a long-term solution, addressing the misalignment is crucial.
Unexpected Misalignment: It's not uncommon for a lock that has been functioning correctly for some time to suddenly become misaligned. This can occur due to various factors, including changes in temperature, wear and tear, or adjustments made to the door.
Diagnosing Misalignment
Refer to the diagrams below to identify common misaligned installations that could be causing issues with unlocking your smart lock:

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