I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?

I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?

If your door lock accepts the code and indicates that it is unlocked, but the door remains shut, the issue is likely with the installation rather than the lock itself. Specifically, the handle direction or clutch direction may not be configured properly.

To resolve this problem, you need to refer to the user manual for your specific door lock model. In the manual, you will find instructions on how to set the handle direction or clutch direction correctly. Follow these instructions carefully to ensure the correct configuration.

If you cannot find the user manual or are unsure of how to set the handle direction/clutch direction, we recommend contacting our customer support team for assistance. They will be able to provide you with the necessary guidance to reconfigure the handle direction/clutch direction correctly.

By properly configuring the handle direction/clutch direction, you should be able to gain access to your property without any further issues. If you still encounter difficulties, please do not hesitate to reach out to our customer support team for further assistance.

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