I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?

I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?

If your door lock accepts the code and indicates that it is unlocked, but the door remains shut, the issue is likely with the installation rather than the lock itself. Specifically, the handle direction or clutch direction may not be configured properly.

To resolve this problem, you need to refer to the user manual for your specific door lock model. In the manual, you will find instructions on how to set the handle direction or clutch direction correctly. Follow these instructions carefully to ensure the correct configuration.

If you cannot find the user manual or are unsure of how to set the handle direction/clutch direction, we recommend contacting our customer support team for assistance. They will be able to provide you with the necessary guidance to reconfigure the handle direction/clutch direction correctly.

By properly configuring the handle direction/clutch direction, you should be able to gain access to your property without any further issues. If you still encounter difficulties, please do not hesitate to reach out to our customer support team for further assistance.

    • Related Articles

    • Why does my door always open from the outside?

      Prerequisites: 1. Make sure the smart door lock is powered up using fresh batteries. If it doesn't power up, Why is my Smart Door Lock not powering up? article. 2. Make sure you have tried unlocking using any valid or default passcode. There are a ...

    • What steps should I take if my guests are having trouble unlocking the door?

      If you have guests visiting or if you are an Airbnb host, sometimes, they may encounter difficulty in unlocking the door, especially if you have the SDL-H1 or SDL-H2 lock models installed. This may likely be due to the privacy switch located on the ...

    • How do I know if my lock is "Locked" or "Unlocked"?

      You can use your TTLock app to find out if your lock is "Locked" or "Unlocked" while you're away from home. To access the lock remotely you must have a Wi-Fi bridge in place as well as "Remote Unlock" turned on your lock. 1. Go to your lock on the ...

    • Can I disable the sound on my smart door lock?

      Absolutely! Here's how you can easily turn off the sound on your smart door lock: 1. First, log in to the TTLock App on your smartphone. 2. Next, navigate to the Settings section within the app. 3. Select the option for Lock Sound. 4. From there, you ...

    • What measures can I take to prevent children from opening the door and remaining inside?

      To prevent children from opening the door and remaining inside, we offer a double-sided lock that can be locked from the inside. This type of lock requires a key or other access method to open the door from both the inside and outside. It provides ...