I am having trouble with opening and locking my gateway remotely. The extra blue button that allows me to do this has disappeared. Do you have any suggestions on how to fix this issue?

• Related Articles

• Can I create passwords remotely without a Wi-Fi Bridge?

  Yes, you can create auto-generated passcodes remotely, but not custom passcodes. Here's how it works: When you use the TTLock app, it employs a complex cryptography algorithm to create a unique code. This algorithm combines a unique signature ...

• Why do I keep receiving notifications that the gateway is offline even though nobody has reported any issues accessing it?

  The WiFi bridge is designed to be sensitive to any drop in the internet connection, which can sometimes result in notifications being sent even if the connection is quickly restored. To ensure that there is no issue with the WiFi bridge itself, you ...

• What steps should I take if my guests are having trouble unlocking the door?

  If you have guests visiting or if you are an Airbnb host, sometimes, they may encounter difficulty in unlocking the door, especially if you have the SDL-H1 or SDL-H2 lock models installed. This may likely be due to the privacy switch located on the ...

• Can your locks be unlocked by pushing a button on the intercom?

  Our locks do not have this built-in capability. However, you can consider the following workaround: Purchase a TTLock remote (SDL-XR1 Wireless Remote Key) to unlock the door via Bluetooth within range. Consider using an electric latch that can ...

• What measures can I take to prevent children from opening the door and remaining inside?

  To prevent children from opening the door and remaining inside, we offer a double-sided lock that can be locked from the inside. This type of lock requires a key or other access method to open the door from both the inside and outside. It provides ...