I see that your locks only work with 2.4GHz WiFi networks. What should I do if we only have a 5GHz network?

I see that your locks only work with 2.4GHz WiFi networks. What should I do if we only have a 5GHz network?

Most routers are capable of supporting both 2.4GHz and 5GHz frequencies; it may just need to be configured to enable the 2.4GHz network. You can do this by contacting your internet service provider or the technician who set up your internet.

If you have a newer, modern router that only supports 5GHz, you can consider purchasing a second-hand router that supports 2.4GHz from platforms like eBay. Once acquired, you can connect this router to your existing one using a network cable, allowing your smart lock to connect to the 2.4GHz network.

For any further questions or assistance, please don't hesitate to contact us.

    • Related Articles

    • How to configure the Wi-Fi Gateway for Smart Door Locks (TTLock)

      This article explains how to configure the Wi-Fi Gateway and use remote features of your smart door lock. Prerequisites You should have a Wi-Fi Gateway from Smart Door Locks. You can purchase it from here. Make sure your Smart Door Lock is functional ...

    • Can I use one password for all of my locks?

      Absolutely! If you have multiple locks and want to keep things simple by using the same password for all of them, you can easily customize your passcode in the TTLock app. Here's how: Navigate to the home page options and tap on 'Generate Passcode.' ...

    • How to Lock and Unlock my Smart Door Lock Remotely (TTLock)

      Prerequisites You should have a Wi-Fi Gateway from Smart Door Locks. You can purchase it from here. Make sure you have the Wi-Fi Gateway configured. Make sure you have enabled Remote Unlocking for your Smart Door Lock. Steps to Unlock Remotely 1. Go ...

    • How do I restrict access for non-admin users?

      Some of the smart locks in our product range feature a Privacy Switch that provides an added layer of security by limiting access for non-admin users. Please refer to this article for more specific information on how this functionality varies across ...

    • How can I leave the door lock unlocked when needed?

      We offer a convenient solution to keep your door lock unlocked when needed. This can be easily achieved using our TTLock app, offering you flexibility and control. One method to accomplish this is by utilizing the passage mode feature available on ...