Is the handle covered by the warranty if it gets scratched?

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• Can I purchase replacement mechanical keys for my smart door lock?

  When it comes to replacing mechanical keys for our range of smart door locks, the process varies depending on the model you own: SDL-H1, SDL-H2, SDL-R1: Unfortunately, the keys for these models are uniquely designed and cannot be replaced. However, ...

• Sometimes, the locking mechanism on my lock doesn't fully retract, making it difficult to unlock the door consistently. Can you please help?

  We can provide you with some troubleshooting steps to resolve this issue: Start by checking the alignment of the lock on your door. Measure the distance from the edge of the door to the lock on both sides (x), as well as the distance from the bottom ...

• How can I fix a loose handle on my lock?

  It is recommended that Loctite Threadlocker is used to secure the smart door lock handle in place upon installation and/or if the handle becomes loose.

• I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?

  If your door lock accepts the code and indicates that it is unlocked, but the door remains shut, the issue is likely with the installation rather than the lock itself. Specifically, the handle direction or clutch direction may not be configured ...

• Can your locks be unlocked by pushing a button on the intercom?

  Our locks do not have this built-in capability. However, you can consider the following workaround: Purchase a TTLock remote (SDL-XR1 Wireless Remote Key) to unlock the door via Bluetooth within range. Consider using an electric latch that can ...