Is the handle covered by the warranty if it gets scratched?

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• How can I fix a loose handle on my lock?

  It is recommended that Loctite Threadlocker is used to secure the smart door lock handle in place upon installation and/or if the handle becomes loose.

• Sometimes, the locking mechanism on my lock doesn't fully retract, making it difficult to unlock the door consistently. Can you please help?

  We can provide you with some troubleshooting steps to resolve this issue: Start by checking the alignment of the lock on your door. Measure the distance from the edge of the door to the lock on both sides (x), as well as the distance from the bottom ...

• I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?

  If your door lock accepts the code and indicates that it is unlocked, but the door remains shut, the issue is likely with the installation rather than the lock itself. Specifically, the handle direction or clutch direction may not be configured ...

• What steps should I take if my guests are having trouble unlocking the door?

  If you have guests visiting or if you are an Airbnb host, sometimes, they may encounter difficulty in unlocking the door, especially if you have the SDL-H1 or SDL-H2 lock models installed. This may likely be due to the privacy switch located on the ...

• Why is my Smart Door Lock not powering up?

  There could be many reasons why your smart door lock is powering up. Following are some basic troubleshooting steps: Check if the cable connecting the interior and the exterior panel is connected correctly. You can remove it and plug it back in. ...