Latch will not extend to lock or even hold the front door closed

Read before you start troubleshooting. 

If the troubleshooting steps in this article do not resolve the issue, we will ask you to provide a few photos and short videos so we can assist you further. You are welcome to capture the necessary images and recordings as you work through the troubleshooting process, which will help us assess the situation more efficiently.

- A short video demonstrating the issue

- A short video showing what happens when you remove the interiors panel from the door and turn the external handle down

The power cables could be in the way of the latch moving

Remove the interior panel from the door and inspect the cable and make sure it's tucked away in the door cavity/cut-out away from the latch and spindle (the square shaft).

The spindle (the square shaft) may be too long

If the spindle you have used is too long for your door thickness, this could create friction and stop the latch from springing back into place. If you take the interior panel off the door and turn the external handle down, the latch should spring back into place. 

If the above troubleshooting steps don't resolve the issue please send us the following

1. A short video demonstrating the issue
2. A 

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