Smart Lock Handle Has Lost Resistance

If the handle is loose or coming off, this can usually be fixed by removing the lock from the door and tightening the screws. If the handle turns freely or feels like it has lost resistance, please continue reading.

All smart locks use a tension ring to maintain handle resistance. Applying excessive pressure, forcing the handle, or over-rotating it can cause the tension ring to dislodge or stretch out of shape.

In some models, the tension ring can be accessed by removing the lock from the door and refitting it correctly or replacing it. In other models, the tension ring is not accessible, and the lock panel will need to be replaced.

To help us troubleshoot the issue further, please send us the following:

1. Your order number

2. A short video demonstrating the issue

• Related Articles

• How do I fix an external handle of a SDL-S1 that has lost resistance

  Watch this video - SDL-S1 handle that has lost resistance Take the lock off the door - Take off the screw behind the batteries and at the bottom of the inside panel - Unplug the cable carefully - Make sure not to pull it out with force, this may ...

• How can I fix a loose handle on my lock?

  It is recommended that Loctite Threadlocker is used to secure the smart door lock handle in place upon installation and/or if the handle becomes loose.

• How to check if the alignment of your smart lock is correct?

  How to Determine Alignment: To ascertain whether your lock is aligned with the mortise, use a small level to ensure both are properly aligned. By leveling both the mortise and the lock, you can confirm whether they are in alignment or if adjustments ...

• Why doesn’t my smart lock automatically lock when Passage Mode ends?

  If your smart lock does not automatically lock after Passage Mode ends, it is usually due to one of the following reasons. Auto Lock is turned off Auto Lock must be enabled for the door to lock automatically once Passage Mode ends. Check this setting ...

• Why is my Smart Door Lock not powering up?

  There could be many reasons why your smart door lock is powering up. Following are some basic troubleshooting steps: Make sure you have installed good quality brand-new batteries. Check the battery polarity (i.e. + and - ) is correct. Check if the ...