Regular care helps your lock run smoothly and extends its life. The points below offer simple steps customers can follow at home.
Keep the lock clean
Wipe the exterior with a soft, dry cloth. Avoid sprays, solvents, or harsh cleaners, as they may damage the finish or affect the touchpad.
Check the batteries
Replace batteries as soon as you notice slower response times or low-power alerts. Use fresh, good-quality batteries from a reputable brand.
Inspect the door alignment
A smart lock works best when the door and frame are aligned. If the bolt feels tight or the door needs extra pressure to close, the door may have shifted. Adjust the striker plate or hinges if needed.
Protect the lock from weather (Not applicable to waterproof locks)
If the lock is installed on an exterior door, make sure it is sheltered from rain and strong sunlight. A small cover or awning can help protect the touchpad and electronics.
Keep firmware up to date
Check the app from time to time for updates. New firmware often improves performance and fixes minor issues.
Avoid forcing the handle
If the handle feels stiff, do not push it down with extra force. This can damage internal parts. Contact support if you notice resistance or unusual sounds.
Test all entry methods
Every few weeks, test the passcode, app control, IC cards, and mechanical key. This helps you catch any issues early.
Store the mechanical key safely
Keep the backup key in a place that is secure but easy for you to access. Do not leave it inside the house.