Unauthorised access alarm

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• I've turned off the Tamper Alert in the TTlock app, but an alarm still sounds when too many incorrect codes are entered. Why is this happening?

  Don't worry, your lock is behaving as it should. The Tamper Alert feature is designed to trigger an alarm if someone tries to forcibly remove the lock's front panel. But irrespective of this feature, the alarm will sound if the wrong passcode is ...

• I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?

  If your door lock accepts the code and indicates that it is unlocked, but the door remains shut, the issue is likely with the installation rather than the lock itself. Specifically, the handle direction or clutch direction may not be configured ...

• How long do your locks disable after multiple incorrect attempts, and can this feature be disabled?

  Our locks respond in two different ways to multiple incorrect entry attempts: For specific locks, like the SDL-R1, an anti-theft alarm will be activated in response to multiple incorrect attempts. This alarm sounds for about 5 seconds. Additionally, ...

• Can I create passwords remotely without a Wi-Fi Bridge?

  Yes, you can create auto-generated passcodes remotely, but not custom passcodes. Here's how it works: When you use the TTLock app, it employs a complex cryptography algorithm to create a unique code. This algorithm combines a unique signature ...

• What steps should I take if my guests are having trouble unlocking the door?

  If you have guests visiting or if you are an Airbnb host, sometimes, they may encounter difficulty in unlocking the door, especially if you have the SDL-H1 or SDL-H2 lock models installed. This may likely be due to the privacy switch located on the ...