What does the warranty include?
Our warranty policy is designed to provide clarity on what is covered under our warranty. It includes detailed information about the specific items, components, or services that are covered, as well as the duration of coverage.
To better understand the scope of our warranty, we highly recommend referring to our
warranty policy page. This document will outline any limitations, exclusions, or conditions that may apply, ensuring that you are well informed about your rights and the coverage provided.
Related Articles
Do you sell rebate kits for locks?
Yes, we now offer rebate kits for almost all of our mortise locks, including models SDL-H2, SDL-S1, SDL-SS1, and SDL-S2. These kits are priced at $50, which includes shipping. If you require a rebate kit for specific lock models not mentioned, please ...
What payment options are available?
We provide a variety of convenient and secure payment options for our customers. These include credit cards, bank transfers, PayPal, and Afterpay. Credit cards, such as Visa and Mastercard, can be used to make instant payments online. Bank transfers ...
Which mobile application is compatible with your smart door locks and how can I set it up?
The majority of our smart door locks are compatible with the TTLock app, which offers a wide range of features. These include locking/unlocking the door, creating passcodes, registering fingerprints and fobs, setting up passage mode and autolock, ...
Do you provide price-matching?
At present, we do not offer a price-matching policy. What we do instead is dedicate our efforts to ensure that our pricing is fair and competitive in the market. We pride ourselves on the high quality and durability of our smart door locks, which are ...
Are you planning to make your locks compatible with Matter/Thread in the future?
Yes, we are indeed planning to make our locks compatible with the Matter/Thread technology. While we don't have an exact date for its implementation at the moment, it is definitely on our roadmap. We are actively working on incorporating this ...