Why can't I create more than 5 codes on my smart lock?

Why can't I create more than 5 codes on my smart lock?

This article applies to customers using the TTLock app with their smart lock.

TTLock accounts created before April 2026 can generate an unlimited number of passcodes for their smart locks.

TTLock accounts created from April 2026 onwards can generate an unlimited number of passcodes for the first month after each lock is added to their account. After the first month for that lock, passcode generation is limited to five passcodes per lock, per month.

This limit applies to all passcode types combined, including:
  1. Permanent Passcodes
  2. Custom Passcodes
  3. Timed Passcodes
  4. Recurring Passcodes
Once the monthly limit for a lock has been reached, no additional passcodes can be created for that lock until the start of the next calendar month, when the allowance resets.

However users with larger households or multiple staff, there are still some good options to help you get the most out of your lock:
  1. Use the DG Lock app- You can use the DG Lock app to create an unlimited number of passcodes. DG Lock is a branded version of the TTLock app and is fully compatible with your existing TTLock account. Simply log in to the DG Lock app using your TTLock username and password. Once logged in, your locks will automatically appear in the DG Lock app, and you will be able to create passcodes without the passcode generation limits applied in the TTLock app.
    Download DG Lock App on iOS
    Download DG Lock App on Android

  2. We can assist you by creating any number of dummy passcodes on our end and transferring them to your lock(s). You can rename and update these passcodes and use them as needed. 

  3. Use One-Time Codes - You can generate unlimited one-time codes that work for a single use. If you have short-term guests or tradespeople, this may be a practical workaround.

  4. Alternative Methods: Beyond codes, our locks also support unlocking via: 
    -Key Fobs (RFID cards)
    -Fingerprints
    -The TTLock app (Bluetooth or WiFi)

    These methods are not impacted by the 5-code restriction and can be a great way to manage access for more users.

  5. Subscription Upgrade - TTLock also offers a paid subscription service that allows you to create more than 5 codes. If you regularly need extra codes, this may be worth considering.