Why can’t I open my Loqee Smart Keybox?

Why can’t I open my Loqee Smart Keybox?


First, let’s work out what you mean:

Is the protective cover hard to open?
That’s normal, especially the first time! The cover is designed to fit snugly so it stays on and protects your keybox. If it's just out of the box, there might be extra friction or suction. You will just have to use a bit of force and it’ll open up.
Check out this video for a quick demo.

Is the front shell (main lid) not opening?
Sometimes, during quality checks, the shell gets left in the locked state. Here’s what to do:
  1. Use the mechanical key (included with your keybox) to open it the first time.
  2. Alternatively, use the USB cable that came in the box. Plug it into the micro-USB port to power the keybox, then enter the default code: 123456✔️
  3. Once open, you can pop in the batteries and continue with the setup steps in your user manual.
Check out this video for a quick demo.


Idea
If the troubleshooting steps do not resolve the issue, please send us the following so we can assist you further: 
  1. A video demonstrating the issue.
  2. A video showing you trying USB power.
  3. A video showing what happens with the mechanical key.

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