Why does my lock's battery drain so quickly, not even lasting close to the average 6-month duration as claimed?
Our locks are designed to have batteries that last approximately 6 months with average usage. If your lock's battery is draining faster than expected, we recommend updating the firmware to ensure it's running the latest version. Subsequently, replace the batteries with new ones from a reputable brand. Monitor its performance, and if the issue persists, please reach out to us for further assistance.
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How can I transfer a lock to another TTLock account?
To transfer a lock to another TTLock account, please refer to our comprehensive guide through this link: https://support.smartdoorlocks.com.au/portal/en/kb/articles/transfer-a-lock-to-another-account. It provides step-by-step instructions on how to ...
How do I delete a faulty lock from my TTLock App?
To delete a faulty or damaged lock from your TTLock App, please refer to the instructions provided in this article: How to delete a faulty/damaged lock from your TTLock App? This will guide you through the necessary steps to remove the lock from your ...
Why do I keep receiving notifications that the gateway is offline even though nobody has reported any issues accessing it?
The WiFi bridge is designed to be sensitive to any drop in the internet connection, which can sometimes result in notifications being sent even if the connection is quickly restored. To ensure that there is no issue with the WiFi bridge itself, you ...
How can I lock the door from the outside without relying on the app?
When the Auto-Lock is On: To lock the door from the outside without using the app, you can take advantage of the auto-lock feature. This feature allows you to set a duration, usually around 5 seconds, in which the door will automatically lock after ...
Can I disable the sound on my smart door lock?
Absolutely! Here's how you can easily turn off the sound on your smart door lock: 1. First, log in to the TTLock App on your smartphone. 2. Next, navigate to the Settings section within the app. 3. Select the option for Lock Sound. 4. From there, you ...