Why is my SDL-SS1 mechanical keyhole cover coming off the lock?

Please refer to the article How to do I successfully open my SDL-SS1 mechanical keyhole cover? to avoid this issue in the future.

If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you feel confident, you can reattach the spring yourself by following these steps. However, if you're unsure or uncomfortable with the process, we recommend either contacting a locksmith for assistance or sending the lock panel back to us for repair.

When you pulled the mechanical keyhole cover, did the spring come off with it? If it doesn't look like in the following picture, you have have damaged it. If so please reach out to us and we will send you a replacement spring.

 

1. Remove the lock from the door working backwards through the Installation Manual

2. Unscrew the backing plate of the external panel

3. Remove the screw from the key cylinder cover

4. Install the spring (as per pictures below) and fix to the key cylinder cover with the screw
5. Reattach the backing plate

• Related Articles

• Why is my SDL-SG2 mechanical keyhole cover coming off the lock?

  Please refer to the article How to do I successfully open my SDL-SG2 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...

• How to do I successfully open my SDL-SG2 mechanical keyhole cover?

  Please refer to the YouTube video How to successfully open the SDL-SG2 mechanical keyhole cover

• How to do I successfully open my SDL-SS1 mechanical keyhole cover?

  Please refer to the YouTube video How to successfully open the SDL-SS1 mechanical keyhole cover

• Uninstalling SDL-H1: Simplifying Lock Troubleshooting and Maintenance

  In the following video we're unveiling a quick and easy guide to uninstalling the SDL-H1 smart door lock. Whether you're troubleshooting an issue or replacing parts, this step-by-step tutorial ensures a seamless process, minimising downtime and ...

• Can I purchase replacement mechanical keys for my smart door lock?

  When it comes to replacing mechanical keys for our range of smart door locks, the process varies depending on the model you own: SDL-H1, SDL-H2, SDL-R1: Unfortunately, the keys for these models are uniquely designed and cannot be replaced. However, ...