Troubleshooting your Smart Door Lock
I am having trouble with opening and locking my gateway remotely. The extra blue button that allows me to do this has disappeared. Do you have any suggestions on how to fix this issue?
In order to regain access to the blue icon that allows remote unlocking, you will need to ensure that the remote unlock feature is enabled. You can do this by following these steps: Open the TTLock app and navigate to the lock ‘Settings’. Once you ...
Can I disable the sound on my smart door lock?
Absolutely! Here's how you can easily turn off the sound on your smart door lock: 1. First, log in to the TTLock App on your smartphone. 2. Next, navigate to the Settings section within the app. 3. Select the option for Lock Sound. 4. From there, you ...
Uninstalling SDL-H1: Simplifying Lock Troubleshooting and Maintenance
In the following video we're unveiling a quick and easy guide to uninstalling the SDL-H1 smart door lock. Whether you're troubleshooting an issue or replacing parts, this step-by-step tutorial ensures a seamless process, minimising downtime and ...
Why do I keep receiving notifications that the gateway is offline even though nobody has reported any issues accessing it?
The WiFi bridge is designed to be sensitive to any drop in the internet connection, which can sometimes result in notifications being sent even if the connection is quickly restored. To ensure that there is no issue with the WiFi bridge itself, you ...
How can I transfer a lock to another TTLock account?
To transfer a lock to another TTLock account, please refer to our comprehensive guide through this link: https://support.smartdoorlocks.com.au/portal/en/kb/articles/transfer-a-lock-to-another-account. It provides step-by-step instructions on how to ...
How do I delete a faulty lock from my TTLock App?
To delete a faulty or damaged lock from your TTLock App, please refer to the instructions provided in this article: How to delete a faulty/damaged lock from your TTLock App? This will guide you through the necessary steps to remove the lock from your ...
How do I reset my smart door lock to factory default settings?
Resetting your smart door lock to factory default settings is a simple process, but please note that all data will be erased during this procedure. Follow the steps below to reset your lock: Refer to the user manual to locate the 'reset' button on ...
Sometimes, the locking mechanism on my lock doesn't fully retract, making it difficult to unlock the door consistently. Can you please help?
We can provide you with some troubleshooting steps to resolve this issue: Start by checking the alignment of the lock on your door. Measure the distance from the edge of the door to the lock on both sides (x), as well as the distance from the bottom ...
I've turned off the Tamper Alert in the TTlock app, but an alarm still sounds when too many incorrect codes are entered. Why is this happening?
Don't worry, your lock is behaving as it should. The Tamper Alert feature is designed to trigger an alarm if someone tries to forcibly remove the lock's front panel. But irrespective of this feature, the alarm will sound if the wrong passcode is ...
Can I disable the alarm on my smart door lock?
If you're referring to the built-in security alarm that goes off after 5 wrong tries at unlocking the door, it's designed to keep your home safe and can't be switched off. It's a safety feature to ward off any unwanted guests trying to guess their ...
Why is my SDL-H1 not locking?
What could cause this issue? Several factors could contribute to your SDL-H1 not locking: Spindle too long: If the spindle is too long, it may not properly engage with the lock mechanism, preventing it from locking securely. U-Clip not installed: The ...
Why does my door unlock as soon as I touch the keypad?
You may have the 'Touch to Unlock' feature turned on. 'Touch to Unlock' is an app level setting (not a lock level setting). Therefore turning this feature on/off for individual locks isn't possible. Follow the steps below to demine if the 'Touch to ...
Why is my SDL-SS1 mechanical keyhole cover coming off the lock?
Please refer to the article How to do I successfully open my SDL-SS1 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...
Why is my SDL-SG2 mechanical keyhole cover coming off the lock?
Please refer to the article How to do I successfully open my SDL-SG2 mechanical keyhole cover? to avoid this issue in the future. If the mechanical keyhole cover is pulled in the wrong direction, it may cause the spring inside to come loose. If you ...
How to do I successfully open my SDL-SG2 mechanical keyhole cover?
Please refer to the YouTube video How to successfully open the SDL-SG2 mechanical keyhole cover
How to do I successfully open my SDL-SS1 mechanical keyhole cover?
Please refer to the YouTube video How to successfully open the SDL-SS1 mechanical keyhole cover
Why is my SDL-G2 Not Unlocking?
Are you experiencing difficulty unlocking your SDL-G2 Smart Door Lock? Before you call for technical assistance, there are a few common issues to consider and steps you can take to resolve them yourself. Here's a comprehensive troubleshooting guide ...
Why is my SDL-SG2 Not Unlocking?
Are you experiencing difficulty unlocking your SDL-SG2 Smart Door Lock? Before you call for technical assistance, there are a few common issues to consider and steps you can take to resolve them yourself. Here's a comprehensive troubleshooting guide ...
How do I know if my lock is "Locked" or "Unlocked"?
You can use your TTLock app to find out if your lock is "Locked" or "Unlocked" while you're away from home. To access the lock remotely you must have a Wi-Fi bridge in place as well as "Remote Unlock" turned on your lock. 1. Go to your lock on the ...
The Fingerprint Recognition Only Seems to Work Occasionally
The fingerprint reader is usually very reliable, but there can be certain factors that may affect its performance. One common issue is when there is dust, residue, or moisture on the sensor, it can impact the recognition. Additionally, if your finger ...
Does the Wifi Bridge need power?
Yes, the Wifi Bridge needs power to operate. You can power it using the supplied cable. Simply connect it to a USB power adapter or a USB power socket.
Can I change the batteries in the lock without losing the settings?
Absolutely, you can! When you change the batteries on your lock, you can feel secure knowing that all your settings will remain intact. The lock is designed to retain all its existing configurations even in the absence of a power source, making the ...
Is touch required to activate the numeric pad's backlight?
Yes, for the numeric pad's backlight to be activated, touch is necessary. Oftentimes, this feature is designed in this manner for the sake of energy conservation. When the numeric pad is not in use, the backlight automatically switches off to save ...
Is the handle covered by the warranty if it gets scratched?
While scratches on the handle are not covered by our warranty, we understand that unforeseen damages can occur. Therefore, we offer a convenient solution by providing you with a quote for a replacement handle if needed. The cost of a replacement ...
How can I lock the door from the inside without using the app and if Auto-Lock is turned off?
Unfortunately, if you've disabled Auto-Lock, it limits your options for locking the door from the inside. The only option other than using the app is to use a Remote control. With a remote, you can lock the door with just a click of a button. If you ...
I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?
If your door lock accepts the code and indicates that it is unlocked, but the door remains shut, the issue is likely with the installation rather than the lock itself. Specifically, the handle direction or clutch direction may not be configured ...
What measures can I take to prevent children from opening the door and remaining inside?
To prevent children from opening the door and remaining inside, we offer double-sided locks that can be locked from the inside. This type of lock requires a key or other access method to open the door from both the inside and outside. It provides ...
How can I lock the door from the outside without relying on the app?
When the Auto-Lock is On: To lock the door from the outside without using the app, you can take advantage of the auto-lock feature. This feature allows you to set a duration, usually around 5 seconds, in which the door will automatically lock after ...
I've followed the instructions for setting up my fingerprints, but it doesn't seem to be working. What should I do?
If you're encountering problems with the fingerprint recognition feature, try the following troubleshooting steps: Clean the fingerprint reader with a microfiber cloth. If the issue persists, move on to the next steps. Replace the batteries: Weak or ...
Is there a desktop application or web browser option available for managing users and making changes to the settings of the smart door lock?
Yes, we provide a comprehensive web-based management system specifically designed for TTLock. This system can be accessed effortlessly through https://lock.ttlock.com/. By using this platform, you gain convenient access to a wide range of features ...
How can I fix a loose handle on my lock?
It is recommended that Loctite Threadlocker is used to secure the smart door lock handle in place upon installation and/or if the handle becomes loose.
How do I change the language on my Smart Door Lock
To change the language on Smart Door Locks that utilise the TTLock app, follow these steps: Before you attempt to change the language, identify the correct admin passcode (See How to identify the correct admin passcode below). Change Language to ...
Why does my Smart Door Lock say "Unlock", but doesn't retract the latch/deadbolt?
Q: What should I do if my Smart Lock says "Unlock" but doesn't retract the latch/deadbolt? If your Smart Lock say "Unlock" but fails to retract the latch or deadbolt, there are a few factors you can check to determine the underlying cause. Low ...
Why does it take multiple random presses to wake up the keypad?
How can I disable the privacy mode (TTLock)?
Option 1: Using the TTLock App 1. Open the TTLock App from Bluetooth Administrator's device and go to the Lock Dashboard 2. Go to 'Settings' 3. Tap 'Privacy Lock' 4. Tap 'Turn off' Related Articles - How does the privacy switch work?
Where can I find the Administrator Passcode (TTLock)?
The Administrator Passcode is the master passcode of your Smart Door Lock. This article explains how to retrieve your admin passcode. Scenario 1: Lock is in the Factory Default State When your Smart Door Lock is in the factory default state (i.e. ...
How does the privacy switch work?
Some of our smart door locks come with a 'Privacy Switch'. The Privacy Switch adds a layer of security by restricting access and/or non-admin users. And this functionality varies from model to model. SDL-H1 & SDL-H2 How does it work when it's turned ...
How to Set up Magic Shake for Ultraloq Smart Lock
How to Set Up Magic Shake for Ultraloq Smart Lock? Please follow the steps below to set up the Magic Shake. Step 1. Open the U-tec App and select the lock. Step 2. Click the Settings menu (gear icon). Step 3. Scroll to Magic Shake then click it. Step ...
Why is my Smart Door Lock not powering up?
There could be many reasons why your smart door lock is powering up. Following are some basic troubleshooting steps: Check if the cable connecting the interior and the exterior panel is connected correctly. You can remove it and plug it back in. ...
Can we register the same key fob to multiple locks?
Yes, the same fob can be registered to mulitple locks. The same process is used to register the key fob to each lock. Registering a key fob Tap ‘Cards’ on the lock home screen. Select ‘Add Card’ from the context menu in the top right hand corner of ...
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