How to Receive Notifications from your Smart Door Lock

How to Receive Notifications from your Smart Door Lock


Info
This feature needs a gateway

Remote features only work when your lock is paired to a gateway.

If you already have a Wi-Fi gateway make sure your have configured the Wi-Fi Bridge and enabled Remote Unlocking for your Smart Door Lock.

If you have a Smart Lock with built-in Wi-Fi such a the SDL-PP2, SDL-SA1 and SDL-AX1 (Camera), refer to the product user manual to connect the lock to the Wi-Fi and to enable remote unlock.  

If you want to stay updated on lock activity such as when someone unlocks your door, uses a passcode, or accesses the lock via Bluetooth, you can enable notifications in the TTLock app. Follow these steps to make sure you receive alerts properly.

Step 1: Allow Notifications on Your Phone

First, check that your phone allows the TTLock app to send notifications.

For iPhone:

  1. Open Settings.

  2. Tap Notifications.

  3. Scroll down and select TTLock.

  4. Turn on Allow Notifications.

  5. Choose your preferred alert style (Lock Screen, Notification Centre, or Banners).

For Android:

  1. Open Settings.

  2. Tap Notifications or Apps & notifications.

  3. Find and select TTLock.

  4. Turn on Allow notifications.

Step 2: Enable Notifications in the TTLock App

Once phone permissions are set, make sure notifications are also turned on within the app.

  1. Open the TTLock app.

  2. Tap the Me icon (bottom right corner)

  3. Tap on the Settings icon.

  4. Turn on Notification Push.

Step 3: Connect the Lock to the Internet

Notifications can only be sent when the lock is online.

To enable remote notifications:

  1. Make sure your lock is paired with a TTLock Gateway or has built-in Wi-Fi.

  2. Keep the gateway powered on and connected to the internet.

  3. Ensure your TTLock app is logged in with the same account that owns the lock.

Step 4: Test the Notification

Try unlocking your door using a passcode or card.
If notifications are working, you should receive a message within a few seconds confirming the unlock event.

Step 5: Troubleshooting

If you still don’t receive notifications:

  • Confirm your phone has internet access.

  • Make sure you are logged into the correct TTLock account.

  • Check that your gateway or Wi-Fi connection is active.

  • Restart your phone and re-open the TTLock app.

  • Update the TTLock app to the latest version.

If the problem continues, contact Smart Door Locks Australia Support for further assistance.