How to configure the Wi-Fi Gateway for Smart Door Locks (TTLock)

How to configure the Wi-Fi Gateway for Smart Door Locks (TTLock)

This article explains how to configure a 2.4 GHz & 5 GHz Wi-Fi Gateway and use remote features of your smart door lock.

Notes
Prerequisites

  1. You should have a Wi-Fi Gateway from Smart Door Locks. You can purchase it from here.

    Which gateway do you need?

    SmartDL Wi-Fi Gateway (2.4 GHz) — the standard gateway, for routers with a 2.4 GHz network available.
    SDL Wi-Fi Gateway — Dual Band (2.4 GHz & 5 GHz) — works on both bands, so it connects on modern routers that run single 5 GHz network.

    If you have a special requirement for a G3 (Wired) or G6 (Matter) gateway contact our team here for a custom order.

    How do you know if your router supports both 2.4 GHz and 5 GHz? 
    If the Wi-Fi shows two networks one with 5G at the end and one without, that could indicate it supports both 2.4 GHz & 5 GHz networks. The one with 5G at the end is the 5 GHz network and the one without is the 2.4 GHz network. We recommend contacting your internet service provider for confirmation.

    What if you only have a 5 GHz network? Here's what you can do.

  2. Make sure your Smart Door Lock is functional and configured using the TTLock app. 
  3. The Wi-Fi Gateway should be within 3-7 meter (unobstructed) radius to the Smart Door Lock. Closer the better.
  4. Make sure you have a USB power source to power the Wi-Fi Gateway (Do not plug in the Wi-Fi Gateway to the power yet).
  5. The location you plan to install the Wi-Fi Gateway should receive strong Wi-Fi signals from the modem/router.
  6. Make sure you choose the correct Wifi network. Usually, there are 2 wifi networks (i.e. 5G and 2.4GHz) on a standard WiFi Modem. Identity the "WiFi Name" that you will be connecting to and make sure you have the password to connect to this WiFi network.

Understanding the wi-fi gateway indicator light status

 

Configuring the wi-fi gateway



  1. Open your TTLock App.
  2. Tap the + button.



  3. Select the correct Gateway type under 'Gateway'
    G2 (Wi-Fi) - The standard 2.4 GHz gateway
    G5 (Wi-Fi) - The 5 GHz gateway

  4. Plug the Gateway and power it on. The indicator light should flash red and blue alternatively.
  5. Select Next



  6. Tap the ‘+’ next to the correct Gateway.


  7. Select your WiFi and enter the password.



  8. Paring is now complete.

    If you have issues configuring the Wi-Fi Gateway, please refer to this article.

Info
Additional notes

  1. When you power on the Wi-Fi Gateway, it will be in the pairing mode for the first 60 seconds. This is the time window to configure the Wi-Fi network settings using your TTLock.
  2. If your Wi-Fi Gateway is already configured and you restart the Wi-Fi Gateway, it will take about 2-3 minutes to get back to the normal operational state. You'll notice it will be in the pairing mode for the first 60 seconds (as always) but after that, it will go back to the normal operation mode using the existing settings.