I'm having trouble pairing my smart lock with my phone. What should I do?
If you're having trouble pairing your smart lock with your phone, there are a few factors you can check to determine the underlying cause.
Lock not in pairing mode During the pairing process the keypad has to be activated for the TTLock app to discover the lock. After you click "Add Lock", gently touch the keypad to activate it and the TTLock app will discover your The lock is not within bluetooth range of your phone Your smart lock and your smart phone communicates via bluetooth. To successfully pair the lock with your phone, you must stand close to the lock, ideally 1-2 meters from the lock. Bluetooth is turned off on your phone Make sure bluetooth is turned-on on your phone. To make sure can turn-off and turn-on bluetooth. Your phone is connected to another bluetooth device Your phone should not be paired to other devices such as wireless headsets or speakers at the time of pairing (a phone can only have one active Bluetooth pairing). TTLock app not up to date Check in your app store if there's new updates to the TTLock app. Firmware not up to date Firmware updates for smart locks are crucial software improvements that fix bugs, boost security, enhance performance (like battery life, motor control, connectivity), and add new features, ensuring the lock stays modern and reliable without needing hardware replacement, usually installed through the lock's app over Bluetooth while the phone is nearby. Performing a bulky firmware update could also result in batteries to drain. Therefore always install brand new batteries after a firmware update. Lock is stuck Reset the lock and install brand new batteries. Follow the instructions in the article to reset the lock and restore normal operation. The lock has already been paired When you touch the keypad, if it DOES NOT prompt "Add a bluetooth administrator", that means you're lock is already been paired. Although highly unlikely, the lock could have been left in the paired state during the quality testing process. Simply Reset the lock and follow the steps to pair the lock.  If the steps above do not solve the problem, please send us the following. 1. A short video clearly demonstrating the issue 2. Screenshot showing the bluetooth is turned on 3. Screetshot showing the list of connected bluetooth devices 4. A screenshot showing the TTLock app is up to date (Settings - > About) 5. A screenshot from the app confirming that the firmware is up to date. 6. A video showing what happens when you gently touch the keypad |
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