How to fix the loose interior handle on the SDL-S2 smart lock
How to fix the loose interior handle on the SDL-S2 smart lock
If your SDL-S2 smart lock interior handle has lost resistance and feels loose, this article will guide you through the fix.
This video shows how the interior handle behaves when it has lost resistance, so you can confirm whether your lock is experiencing the same problem.
This video shows how the interior handle should behave.
Why the SDL-S2 interior handle loses resistance
When the interior handle becomes loose, it is usually due to the tension ring inside the interior panel moving out of position. Once this happens, the handle no longer maintains proper resistance during operation.
For a detailed explanation of why this occurs, refer to this support article.
How to fix the loose interior handle on the SDL-S2 smart lock
- Please contact our support team before attempting any repairs. Any modification or repair carried out without prior written authorisation will void the product warranty.
- Only proceed with this repair if you are confident using the necessary tools and carrying out minor mechanical adjustments safely.
- For your safety, be careful when operating tools
- While installing the product, do not let it fall to the ground. If the product falls or is dropped during installation, you may be injured or the product may be damaged.
The videos included in this article will guide you through each step.
Follow instructions in this video to remove the battery terminal from the back panel. This allows you to access the tension ring inside the interior panel.
Using this video as a guide, reposition the tension ring correctly and secure it back into place.
After the tension ring has been properly refitted, the interior handle should regain its normal resistance and operate as intended.
If the steps above do not solve the problem, please email us the following.
- A photo of the back of the interior panel
- A video of the front of the interior panel showing what happens when you turn handle clockwise and anticlockwise - A video of the back of the interior panel showing what happens when you turn handle clockwise and anticlockwise
It is recommended that Loctite Threadlocker is used to secure the smart door lock handle in place upon installation and/or if the handle becomes loose.
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- Please contact our support team before attempting any repairs. Any modification or repair carried out without prior written authorisation will void the product warranty.