Why doesn’t my smart lock automatically lock when Passage Mode ends?
If your smart lock does not automatically lock after Passage Mode ends, it is usually due to one of the following reasons.
Auto Lock is turned off
Auto Lock must be enabled for the door to lock automatically once Passage Mode ends.
Check this setting in the lock settings section of your app and make sure Auto Lock is switched on.
The lock clock is not set correctly
If the internal clock of the lock is incorrect, time-based features such as Passage Mode may not function as expected.
To calibrate the lock clock:
Open the lock settings in the app
Go to Lock Clock
Tap Calibrate Time
This will sync the lock’s time with your phone.
Issue with the locking mechanism
If the lock settings are correct but the door still does not lock, there may be a mechanical issue.
Press and hold the # key on the keypad to test whether the lock engages.
If the steps above do not solve the problem, please send us the following.
1. Try the troubleshooting steps in this article.
1. Try the troubleshooting steps in this article.
2. Screen shot of the app showing the Auto lock setting
3. Screen shot of the app showing the Passage mode setting
4. Video of locking the door by pressing the # key
5. Video of locking the door with the mechanical key
Related Articles
Why does my door always open from the outside?
Prerequisites: 1. Make sure the smart door lock is powered up using fresh batteries. If it doesn't power up, refer to the Why is my Smart Door Lock not powering up? article. 2. Make sure the lock is configured (see this article to configure the ...Why Won't My Smart Lock Complete a Reset?
If your smart lock isn’t responding when you try to reset it, work through the steps below before assuming there is a fault. In many cases, a reset issue can be resolved with a few simple checks. 1. Try fresh batteries first. A reset cycle can ...I'm having trouble pairing my smart lock with my phone. What should I do?
If you're having trouble pairing your smart lock with your phone, there are a few factors you can check to determine the underlying cause. Lock not in pairing mode During the pairing process the keypad has to be activated for the TTLock app to ...Why isn’t the tick button working on my Loqee Smart Keybox?
Read before you start troubleshooting. If the troubleshooting steps in this article do not resolve the issue, we will ask you to provide a few photos and short videos so we can assist you further. You are welcome to capture the necessary images and ...Do I need to reconfigure my smart lock and Wi-Fi bridge if I change my internet provider?
No worries, you don’t need to connect the smart lock itself to your new Wi-Fi network, as it only talks to the gateway (also known as the Wi-Fi bridge), not directly to your router. If you’ve switched internet providers or got a new Wi-Fi network, ...