General FAQs
Can your locks track access and egress for each code, including the time and date?
Our locks typically allow for free egress, meaning no code is needed to exit. However, we do offer double-sided locks that require a code for both entry and exit. This feature allows for tracking of access and egress, including the time and date, ...
Is express shipping available?
Yes, we offer express shipping for customers who need their items delivered quickly. This convenient option allows you to receive your order in just 1-3 business days. Please note that there is an additional fee for express shipping. In addition to ...
Do you offer remote controls for your smart door locks?
Yes, we offer the option to include remote controls for our smart door locks, specifically designed to work with our locks that use the TTLock app. You can order the SDL-XR1 Wireless Remote Key directly from our website. With the remote control, you ...
Can I use the discount code obtained from the pop-up spin wheel on the website?
Certainly! If you receive a discount code from the pop-up spin wheel on our website, you can use it at checkout by entering the code after adding the item/s to your cart. This will apply the corresponding discount to your purchase. For further ...
Can I use the same app to control multiple door locks if I purchased multiple units?
Absolutely! With the use of our TTLock app, you can conveniently control and configure multiple door locks within the same app. Once you have purchased our locks and installed them on your doors, you can easily set them up within the app. Whether ...
What is the finish of your locks?
Our locks are made of high-quality materials such as stainless steel, zinc alloy, and aluminum alloy. The keypad has a sleek design, and the remaining parts of the lock feature a non-shiny, slightly textured finish that can be either matt or satin. ...
Can I request custom lengths for the tongue on your mortise locks if I need a longer latch and deadbolt?
At this time, we do not offer mortise locks with custom lengths for the latch or deadbolt. Our locks come with standard measurements. In cases where a longer latch or deadbolt is necessary, we suggest surface mounting the mortise and strike plate to ...
Can the wifi gateway and TTLock integrate with IFTTT? If yes, which connection service in IFTTT is compatible?
At this time, TTLock does not support integration with IFTTT. However, please rest assured that we are continuously exploring new ways to enhance our product and service offerings. If you have any further questions or if there is anything else we can ...
Can your lock integrate with Amazon Alexa?
Yes. To connect a SDL Smart door lock with Amazon Alexa, please refer to this article: How to connect your SDL Smart Door Lock with Amazon Alexa. It provides detailed instructions on how to establish the connection. Make sure to follow the steps ...
Can I use your product with automatic sliding doors?
Sorry, but our current options aren't compatible with automatic sliding doors. We're always updating our product range though, so check back in the future for any changes!
Can I connect my Apple Watch to your smart door locks using Wi-Fi?
Yes, you can use your Apple Watch with our smart door locks. Most of our locks utilize the TTLock app, and you can easily install this app on your Apple Watch. By using the TTLock app on your watch, you can unlock the lock without any hassle. ...
Can I integrate your smart door locks with Google Home?
Yes! Yes. To connect a SDL Smart door lock with Amazon Alexa, please refer to this article: How to connect your SDL Smart Door Lock with Google Home. It provides detailed instructions on how to establish the connection. Make sure to follow the steps ...
Is the numeric keypad on your smart door locks physical buttons or touchscreen?
The numeric keypad on our smart door locks is an interactive touchscreen. Much like the interface you'd find on a typical smartphone, it allows for direct interaction and input simply by touching your finger to the digital buttons displayed on the ...
Do you sell rebate kits for locks?
Yes, we now offer rebate kits for almost all of our mortise locks, including models SDL-H2, SDL-S1, SDL-SS1, and SDL-S2. These kits are priced at $50, which includes shipping. If you require a rebate kit for specific lock models not mentioned, please ...
Are you planning to make your locks compatible with Matter/Thread in the future?
Yes, we are indeed planning to make our locks compatible with the Matter/Thread technology. While we don't have an exact date for its implementation at the moment, it is definitely on our roadmap. We are actively working on incorporating this ...
Can I visit a physical store or do you have any branches where I can see your products in person?
We don't have any physical store locations for you to visit at this time. Our business operates exclusively online, allowing us to serve customers throughout the country easily and efficiently. To help you better understand our products, we provide ...
What payment options are available?
We provide a variety of convenient and secure payment options for our customers. These include credit cards, bank transfers, PayPal, and Afterpay. Credit cards, such as Visa and Mastercard, can be used to make instant payments online. Bank transfers ...
What does the warranty include?
Our warranty policy is designed to provide clarity on what is covered under our warranty. It includes detailed information about the specific items, components, or services that are covered, as well as the duration of coverage. To better understand ...
Do you provide price-matching?
At present, we do not offer a price-matching policy. What we do instead is dedicate our efforts to ensure that our pricing is fair and competitive in the market. We pride ourselves on the high quality and durability of our smart door locks, which are ...