Choosing your Smart Door Lock
What is the difference between a mortise and a latch?
A mortise includes a latch and a deadbolt, providing added security. On the other hand, a latch comes only with the latch mechanism. It's worth noting that our latch-only lock options feature a dead-latch, making them more secure than a regular ...
What door lock option do you recommend for multipoint doors?
We typically recommend the Slim - Fingerprint and Keyless Entry Smart Mortise Lock [38mm wide] (SDL-S2) for multipoint doors as it offers the greatest rotation. Refer to this article: Does any Smart Door Lock work with a multi-point locking system? ...
Do your products include locks with automatic locking and unlocking mechanisms?
Yes, selected products such as the SDL-PP1, SDL-R1, and SDL-T1 in our smart locks range do feature fully automatic locking and unlocking mechanisms. This means that when you unlock with your fingerprint, passcode, fob, or phone, the deadbolt (and ...
Is it possible to have different access methods on each side of a Double-Sided lock?
Absolutely! With double-sided locks, you have the flexibility to set up independent access methods for each side of the door. This allows you to customize the lock's functionality based on your needs. For example, through the TTLock app, you can ...
Can your locks be integrated with third-party systems?
Our locks, powered by the TTLock or Tuya app, can be integrated with various third-party systems using the open Web API. For this integration, professional programming is required. Additionally, a Wi-Fi bridge must be connected to the lock to enable ...
Can you provide additional information on the smart key cylinder lock?
Our smart key cylinder lock offers a range of convenient unlocking methods, ensuring maximum security and ease of access. With five different unlocking options available, including fingerprints, passcodes, fobs, phone app, and a mechanical key, you ...
How does the mortise locking mechanism work in SDL smart door locks?
Our SDL range mortise locks are enhanced by a thoughtful power-saving mechanism: With our SDL smart door locks, unlocking your door is a breeze. Simply input your preferred method - be it a passcode, fingerprint, or fob - and pull down the handle. ...
I have a door with a screen door in front. What type of lock should I choose?
When selecting a smart door lock for a door with a security screen door, it's crucial to measure the gap between the two doors. This gap will determine which type of lock is most suitable for your specific setup. For doors with tight gaps between ...
Is the SDL-R1 a direct replacement for the Lockwood 001?
The SDL-R1 serves as a Smart Rim Lock with a 60mm Backset, making it an excellent alternative for the Lockwood 001. However, please note that due to slight differences in size between the SDL-R1 and the Lockwood 001, you may need to make some minor ...
Can your locks be used with Control 4?
Yes, our locks are compatible with Control 4 and other third-party systems. This is made possible through the open Web API provided by TTLock. To connect your lock with Control 4, you will need a Wi-Fi Bridge in addition to the lock. For detailed ...
What are the available color options for your locks?
At the moment, we provide our locks in two standard colors: black and silver. We know that everybody has unique tastes and might be looking for a specific color to match their decor. We really are committed to taking your preferences into account and ...
Door Sensors
A door sensor is a device that sticks to your door and directly connects via the TTLock app to the specific lock that is on your door. The biggest benefit of installing the door sensor is to know if the door is OPEN or CLOSED. Case Example: You have ...
Is there an option to use a key for override, since I can't see a keyhole in the images?
Yes, a mechanical key can be used for override. The location of the keyhole varies depending on the model. In certain models, it's discreetly placed on the bottom of the front panel. For other models, the keyhole is strategically located on the front ...
Can the other locks and deadbolts operate together like the Ultraloq?
Yes, our mortise locks (SDL-H2, SDL-S1, SDL-SS1, and SDL-S2) offer synchronized operation. By simply pulling up the handle, the deadbolt protracts, and the door locks (when the auto-lock is turned on).
Can I use a different key barrel, like Bi-Lock, with your smartlocks?
Yes, our SDL-S2 and SDL-SS1 smartlocks are designed with separate key cylinders. This means you can easily replace the default teardrop-shaped cylinder with a compatible third-party key barrel, such as Bi-Lock. If you have any further questions, ...
Do your locks support the Newbook property management software?
Unfortunately, our locks do not directly support the Newbook property management software. However, there may be a possible workaround if Newbook offers any programming interfaces like APIs, Webhooks, or scripting. This would allow for the potential ...
Is the emergency mechanical key as secure as a regular domestic keyed lock?
Absolutely! The emergency mechanical key is developed to offer a similar, if not higher, level of security compared to a standard domestic keyed lock. This gives you the ability to manually lock or unlock the whole system, thereby bypassing any ...
Do you offer smart door locks for frameless glass doors?
Unfortunately, we do not currently offer any smart locks that are suitable for frameless glass doors. We understand that this may not be the answer you were hoping for, and we apologize for any inconvenience this may cause. However, we are constantly ...
Can I install your door lock product on a security door?
We regret to inform you that our door locks cannot be used on security doors. This is due to specific requirements that our locks have in terms of door thickness. They require a minimum door thickness of 35mm, which is typically not met by security ...
Do you provide door locks that come with integrated cameras?
Currently, we do not have door locks that include integrated cameras or built-in video doorbells. We want to clarify that we also do not sell locks with built-in cameras, video doorbells, or garage remotes. However, our locks can be used alongside an ...
Can the door handles be used on the left side?
Yes, our door handles are designed to be flexible and can be used on either the left or right side of the door. This means you have the freedom to choose which side is more convenient for you. Installing the handle on the left or right side is ...
How often do I need to charge the battery for the smart door lock?
Our smart door locks are designed to provide long-lasting battery life for your convenience. The battery type depends on the specific lock model you choose. Some locks are powered by AA batteries, some by AAA batteries, and others have rechargeable ...
Do I need a separate Wi-Fi bridge for each door lock I want to purchase?
No, you usually do not need a separate Wi-Fi bridge for each door lock. A single Wi-Fi bridge can typically support multiple locks as long as they are within a certain range, usually around 7 meters or potentially further depending on signal strength ...
Are your locks fire-rated?
Currently, our smart door locks are not fire-rated, which means they have not been certified to withstand certain temperatures or conditions during a fire. However, we are pleased to announce that we're in the process of developing a fire-rated model ...
Do your locks support Apple HomeKit compatibility?
Our smart door locks are not natively compatible with Apple HomeKit, meaning they cannot be directly controlled with HomeKit out of the box. However, there is a workaround that allows you to integrate our locks with HomeKit by using a third-party ...
What is the purpose of the Wi-Fi Bridge option on my smart door lock, and do I need to use it?
The Wi-Fi Bridge is a device that connects your smart door lock to your home Wi-Fi network. Its primary purpose is to enable you to control your lock from anywhere with an internet connection. Here are some of the things you can do with the Wi-Fi ...
How well do your locks operate in high-heat environments, and what is the highest temperature they can tolerate?
Our locks are engineered to function effectively even in high-temperature conditions. The resilience of each lock model to heat can differ, though they all have a threshold for heat tolerance. You can find the exact maximum temperature each lock can ...
How can we get the lock repaired if there are any problems?
If you come across any issues with the lock within the warranty period, we recommend visiting our warranty page for information on the coverage and instructions on how to proceed with repairs. Our warranty page provides comprehensive details on the ...
Does the smart door lock come with keycards or fobs?
Definitely! Every smart door lock we offer comes equipped with key access options for your convenience. Depending on the specific model you choose, the package will include either two or three electronic fobs. These fobs allow for easy, keyless door ...
How strong and durable are your smart door locks?
Our smart door locks are engineered to be exceptionally strong and durable, providing enhanced security and peace of mind. We have invested considerable time and effort into ensuring that our locks are built to withstand the rigors of everyday use ...
Which mobile app should I use to program and set up the smart door locks?
To program and set up the majority of our smart door locks, we recommend using the TTLock app, available for download on both the Apple App Store and Google Play Store. This app is specifically designed to seamlessly integrate with our smart door ...
What are the main differences between the SDL-SS1 and SDL-S1 smart door locks?
Size difference: One of the primary distinctions between the SDL-SS1 and SDL-S1 smart door locks is their size. The SDL-SS1 is 35mm wide, while the SDL-S1 is 43mm wide. This size difference can have implications for installation and compatibility ...
Do you provide smart door locks suitable for doors exposed to rain?
Yes! We carry smart door locks that are designed to hold up against even the toughest weather, such as heavy rain. These locks are fully waterproof, ensuring they work perfectly outdoors, no matter the conditions. For more details on our ...
Do you provide installation services for your smart door locks?
We strive to make the installation process as hassle-free as possible for our valued customers. While we do not currently offer direct installation services, rest assured that most of our smart door locks are designed with user-friendly installation ...
Can SDL smart locks be hard wired instead of battery operated?
All our locks can all be hardwired by connecting a wire to the +and - in the battery compartment. Customers would need to speak to an electrician about how the wire would run from the lock on the door to a 6V DC power supply on the wall.
Do the SDL smart door locks work with Amazon Alexa, Google Home and Apple Home Kit?
All SDL smart door locks are compatible with Amazon Alexa and Google Home. Even though the SDL locks do not support Apple HomeKit natively, you can use platforms such as HomeBridge to make this work. HomeBridge adds HomeKit support to your ...
How many keys come with the locks? Can extra keys be ordered?
Each lock comes with two keys as standard. Unfortunately, it is not possible to order additional keys for these locks. However, for models such as SDL-S2, SDL-SS1, and SDL-G2, they feature a detachable lock cylinder. This means that you have the ...
Are there matching dummy handles available for use with a double leaf door?
Yes, there are matching dummy handles available for the SDL-S1 and SDL-H2 models. These dummy handles have the same appearance as the regular handles but do not include any electronic components. Please note that it takes approximately 3 weeks for ...
What lock do you recommend for a Pivot Door?
A pivot door is a unique type of door that swings on a central axis rather than using traditional hinges. The type of lock recommended for a pivot door depends on whether it is a double action pivot door (swings both ways) or a single action pivot ...
Does any Smart Door Lock work with a multi-point locking system? (e.g. 3-point or 4-point locking system)
Not all Smart Door Locks work with multi-point locking systems. This article will help you to understand which one to select based on your current multi-point system. What is a multi-point locking system? A multipoint locking system is a type of door ...
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