Setting up your Smart Door Lock
Installation Tips
Your lock will arrive with a clear Installation and User Guide to assist you or your installer during setup. A digital copy is available on our website on each product page under "Specifications > Additional Resources". Most product pages also ...
Care and maintenance tips
Regular care helps your lock run smoothly and extends its life. The points below offer simple steps customers can follow at home. Keep the lock clean Wipe the exterior with a soft, dry cloth. Avoid sprays, solvents, or harsh cleaners, as they may ...
How to import data from another lock?
Whether you’re upgrading to a new lock or want multiple locks set up exactly the same way, you can easily import access data from one lock to another using the TTLock app. See below for how it works and what you can transfer. How to Import Data: Open ...
Case Study: Setting Up a Smart Lock for a Rental Property
What this setup uses Smart Medium – Fingerprint and Keyless Entry Mortise Lock (SDL-H2) SDL Wi-Fi Gateway — Dual Band — required to issue and revoke codes remotely between tenancies. A homeowner who installed our Fingerprint and Keyless Entry Mortise ...
What should I do if I only have a 5GHz network?
Our standard SmartDL Wi-Fi Gateway (2.4 GHz) only supports 2.4 GHz Wi-Fi networks. Most routers are capable of supporting both 2.4GHz and 5GHz frequencies; it may just need to be configured to enable the 2.4GHz network. You can do this by contacting ...
Features of your Smart Door Lock
Our smart locks use the TTLock application. The TTLock app is an advanced smart lock management application designed to give users full control over their smart door locks via their smartphones. Different Variations of the TTLock App The TTLock App ...
How do I restrict access for non-admin users?
Some of the smart locks in our product range feature a Privacy Switch that provides an added layer of security by limiting access for non-admin users. Please refer to this article for more specific information on how this functionality varies across ...
Can I personalize my lock's PIN code to a 4-digit unique passcode instead of using the lengthy auto-generated one?
Absolutely! There are two ways you can create your own 4-digit unique passcode using the TTLock app. The first method involves creating a new passcode: 1. Open the TTLock app and navigate to the Passcodes section. 2. Select "Generate Passcode" from ...
Is it possible for me to change my door entry codes remotely whenever I need to?
This feature needs a gateway Remote features only work when your lock is paired to a gateway. Bluetooth alone requires you to be within range of the lock. SDL Wi-Fi Gateway — Dual Band (2.4 GHz & 5 GHz) SmartDL Wi-Fi Gateway (2.4 GHz) If you already ...
Enabling 'Remote Unlock' for the Smart Door Lock (TTLock)
This article explains how to enable 'Remote Unlock' for the Smart Door Lock This feature needs a gateway Remote features only work when your lock is paired to a gateway. Bluetooth alone requires you to be within range of the lock. SDL Wi-Fi Gateway — ...
Can I use one password for all of my locks?
Absolutely! If you have multiple locks and want to keep things simple by using the same password for all of them, you can easily customize your passcode in the TTLock app. Here's how: Navigate to the home page options and tap on 'Generate Passcode.' ...
Can your door locks be programmed to allow a one-time access code for cleaners or other service providers?
Yes! Our door locks offer a variety of passcode options, including one-time access codes. For further information on the various types of passcodes available, we recommend checking out this article. Related products SDL Wi-Fi Gateway — Dual Band — ...
Can we set up preset codes for individuals to have constant access to the property?
Absolutely! With our system, you have the flexibility to generate unique and permanent custom codes for individuals whom you wish to have unrestricted access to your property at any given time. We understand the need for convenience and control, so ...
What are passcodes and how do I set them up?
Passcodes are security measures that restrict access to users. There are various types of passcodes available, such as permanent, time-limited, one-time, and recurring passcodes. You can select the type of passcode that suits your specific access ...
Can the WiFi Bridge be used with an Ethernet connection?
The standard SmartDL Wi-Fi Gateway (2.4 GHz) and the SDL Wi-Fi Gateway — Dual Band (2.4 GHz & 5 GHz) do not come equipped with an Ethernet port as they operate solely on a wireless connection, facilitating easy and convenient access to the internet. ...
How can I leave the door lock unlocked when needed?
We offer a convenient solution to keep your door lock unlocked when needed. This can be easily achieved using our TTLock app, offering you flexibility and control. One method to accomplish this is by utilizing the passage mode feature available on ...
How do I change the language to English on the SDL-G2 smart door lock?
We understand that it is essential to have the language of your choice for a seamless lock usage experience. Below, we have provided detailed instructions on how to change the language on your SDL-G2 smart door lock. Press the *# key on the keypad. ...
How to add a new user or administrator for SDL-K12 Smart Keybox
Access to the OmConnect App can be shared with others. To do this you need to create a HOME in the app and add members to this HOME. You only need to create a HOME if you want to share app access with other people. Note: Once a new lock is added to a ...
How to flush mount a mortise into an aluminum door?
Unlike wooden doors, flush mounting a mortise on an aluminum door takes some extra work. You need to attach 2 ALUMINIUM DOOR MOUNTING TABS to the top and bottom of the inside of the mortise cavity and the mortise will be screwed into the tabs, so it ...
How to connect your SDL Smart Door Lock with Google Home
Hardware requirements 1. SmartDL Wifi Gateway Which gateway do you need? SmartDL Wi-Fi Gateway (2.4 GHz) — the standard gateway, for routers with a 2.4 GHz network available. SDL Wi-Fi Gateway — Dual Band (2.4 GHz & 5 GHz) — works on both bands, so ...
How to delete a faulty/damaged lock from your TTLock App?
1. Go to TTLock App Settings 2. Go to Transfer Lock(s) 3. Select the lock you want to delete 4. Click "Remove the malfunctioning lock"
How to connect your SDL Smart Door Lock with Amazon Alexa?
Hardware requirements 1. SmartDL Wifi Gateway Which gateway do you need? SmartDL Wi-Fi Gateway (2.4 GHz) — the standard gateway, for routers with a 2.4 GHz network available. SDL Wi-Fi Gateway — Dual Band (2.4 GHz & 5 GHz) — works on both bands, so ...
How does the SDL-XR1 Smart Remote Key work?
Related products SDL-XR1 Wireless Remote Key — operate your lock from a distance without opening the app. Key fobs for SDL and SmartDL locks — tap-to-unlock fobs for family members, staff or guests.
How to use your Emergency Mechanical Key (Applies to SDL-H1. SDL-H2, SDL-S1)
Locks covered by this guide SDL-H1 Smart Compact SDL-H2 Smart Medium SDL-S1 Slim Loqee Slim BI Every SDL lock includes a mechanical key override as a fifth method of entry, alongside fingerprint, passcode, key fob and app.
How to Lock and Unlock my Smart Door Lock Remotely (TTLock)
This feature needs a gateway Remote features only work when your lock is paired to a gateway. Bluetooth alone requires you to be within range of the lock. SDL Wi-Fi Gateway — Dual Band (2.4 GHz & 5 GHz) SmartDL Wi-Fi Gateway (2.4 GHz) If you already ...
Transfer a lock to another account
One of the handy features of the TTLock application for the Smart DL and SDL smart door lock range is the ability to transfer the lock and the main authorised administrator access to someone else. The transfer lock feature may be useful in many ...
Auto-lock
Auto lock is a feature of the SDL- and Smart DL- locks that, if switched on, will automatically lock the door after if it has been opened. It is possible to change the time frame after which the door will lock after it has been opened. Following is a ...
Passage Mode
Passage mode is a convenient feature that grants you the flexibility to control access to a door during specific timeframes. It proves particularly useful in various scenarios, such as when you have guests visiting at home or when clients frequently ...
How to Add New Users to Your Smart Door Lock
Keyless and phoneless features of your Smart Door Lock include the ability to enable entry via passcodes, IC cards/key fobs and fingerprints for users according to your requirements. You can also allow access to your Smart Door Lock by sending ...
Setting up your TTLock application and configuring your Smart Door Lock for the first time
The TTLock App is the smart application used to program most of our Smart Door Locks. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode ...
How to select the correct Mortise Lock Body?
You want to buy one of our slim smart door locks and not sure which mortise to select based on your existing door? This article will provide you with all the required measurements and details you need to know. PRE-INSTALLATION REQUIREMENTS Check your ...
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...
How to configure the Wi-Fi Gateway for Smart Door Locks (TTLock)
This article explains how to configure a 2.4 GHz & 5 GHz Wi-Fi Gateway and use remote features of your smart door lock. Prerequisites You should have a Wi-Fi Gateway from Smart Door Locks. You can purchase it from here. Which gateway do you need? ...