Setting up your Smart Door Lock
I see that your locks only work with 2.4GHz WiFi networks. What should I do if we only have a 5GHz network?
Most routers are capable of supporting both 2.4GHz and 5GHz frequencies; it may just need to be configured to enable the 2.4GHz network. You can do this by contacting your internet service provider or the technician who set up your internet. If you ...
How do I restrict access for non-admin users?
Some of the smart locks in our product range feature a Privacy Switch that provides an added layer of security by limiting access for non-admin users. Please refer to this article for more specific information on how this functionality varies across ...
Can I personalize my lock's PIN code to a 4-digit unique passcode instead of using the lengthy auto-generated one?
Absolutely! There are two ways you can create your own 4-digit unique passcode using the TTLock app. The first method involves creating a new passcode: 1. Open the TTLock app and navigate to the Passcodes section. 2. Select "Generate Passcode" from ...
Is it possible for me to change my door entry codes remotely whenever I need to?
Yes, you can change your entry codes at any time remotely, provided you have our Wi-Fi Bridge installed. This feature allows you to manage your codes easily and conveniently without being physically present at the door. Here's what you can do: Create ...
Enabling 'Remote Unlock' for the Smart Door Lock (TTLock)
This article explains how to enable 'Remote Unlock' for the Smart Door Lock Prerequisites You should have a Wi-Fi Gateway from Smart Door Locks. You can purchase it from here. Make sure your have configured the Wi-Fi Bridge Enabling 'Remote Unlock' ...
Can I use one password for all of my locks?
Absolutely! If you have multiple locks and want to keep things simple by using the same password for all of them, you can easily customize your passcode in the TTLock app. Here's how: Navigate to the home page options and tap on 'Generate Passcode.' ...
Is it possible to unlock different locks with just one key fob?
Yes! A single key fob can be programmed to open several locks, making it super handy if you want to carry less and simplify access to multiple doors. If you need any further assistance or have any questions, please do not hesitate to contact us.
Can your door locks be programmed to allow a one-time access code for cleaners or other service providers?
Yes! Our door locks offer a variety of passcode options, including one-time access codes. For further information on the various types of passcodes available, we recommend checking out this article.
Can we set up preset codes for individuals to have constant access to the property?
Absolutely! With our system, you have the flexibility to generate unique and permanent custom codes for individuals whom you wish to have unrestricted access to your property at any given time. We understand the need for convenience and control, so ...
What are passcodes and how do I set them up?
Passcodes are security measures that restrict access to users. There are various types of passcodes available, such as permanent, time-limited, one-time, and recurring passcodes. You can select the type of passcode that suits your specific access ...
Can the WiFi Bridge be used with an Ethernet connection?
No, unfortunately, the WiFi Bridge does not come equipped with an Ethernet port. This means that direct wired connections between the WiFi Bridge and your device using an Ethernet cable are not possible. The WiFi Bridge operates solely on a wireless ...
How can I leave the door lock unlocked when needed?
We offer a convenient solution to keep your door lock unlocked when needed. This can be easily achieved using our TTLock app, offering you flexibility and control. One method to accomplish this is by utilizing the passage mode feature available on ...
What is passage mode and how do I set it up?
Passage mode is a convenient feature that grants you the flexibility to control access to a door during specific timeframes. It proves particularly useful in various scenarios, such as when you have guests visiting at home or when clients frequently ...
How do I change the language to English on the SDL-G2 smart door lock?
We understand that it is essential to have the language of your choice for a seamless lock usage experience. Below, we have provided detailed instructions on how to change the language on your SDL-G2 smart door lock. Press the *# key on the keypad. ...
How to add a new user or administrator for SDL-K12 Smart Keybox
Access to the OmConnect App can be shared with others. To do this you need to create a HOME in the app and add members to this HOME. You only need to create a HOME if you want to share app access with other people. Note: Once a new lock is added to a ...
How to flush mount a mortise into an aluminum door?
Unlike wooden doors, flush mounting a mortise on an aluminum door takes some extra work. You need to attach 2 ALUMINIUM DOOR MOUNTING TABS to the top and bottom of the inside of the mortise cavity and the mortise will be screwed into the tabs, so it ...
How to connect your SDL Smart Door Lock with Google Home
Hardware requirements 1. SmartDL Wifi Gateway - https://smartdoorlocks.com.au/products/smartdl-wi-fi-gateway 2. Google Home Device How to connect your SDL Smart Door Lock with Google Home? 1. Setup your SDL Smart Door Lock as per the user manual 2. ...
How to delete a faulty/damaged lock from your TTLock App?
1. Go to TTLock App Settings 2. Go to Transfer Lock(s) 3. Select the lock you want to delete 4. Click Move Faulty/Damaged Locks to Trash
How to connect your SDL Smart Door Lock with Amazon Alexa?
Hardware requirements 1. SmartDL Wifi Gateway - https://smartdoorlocks.com.au/products/smartdl-wi-fi-gateway 2. Amazon Eco/Dot Supported countries United States, Australia, Canada, India, United Kingdom, France, Italy, Brazil How to connect your SDL ...
How does the SDL-XR1 Smart Remote Key work?
How to use your Emergency Mechanical Key (Applies to SDL-H1. SDL-H2, SDL-S1)
How to Lock and Unlock my Smart Door Lock Remotely (TTLock)
Prerequisites You should have a Wi-Fi Gateway from Smart Door Locks. You can purchase it from here. Make sure you have the Wi-Fi Gateway configured. Make sure you have enabled Remote Unlocking for your Smart Door Lock. Steps to Unlock Remotely 1. Go ...
Transfer a lock to another account
One of the handy features of the TTLock application for the Smart DL and SDL smart door lock range is the ability to transfer the lock and the main authorised administrator access to someone else. The transfer lock feature may be useful in many ...
Auto-lock
Auto lock is a feature of the SDL- and Smart DL- locks that, if switched on, will automatically lock the door after if it has been opened. It is possible to change the time frame after which the door will lock after it has been opened. Following is a ...
Passage Mode
Passage mode gives you the flexibility of allowing access to the door at certain times of the day or week. This is useful in situations such as at home when you are having friends over or in the workplace when clients are coming in and out and you ...
How to Add New Users to Your Smart Door Lock
Smart Door Lock offers keyless and phoneless features that allow users to enter through passcodes, IC cards/key fobs, and fingerprints based on their specific needs. Additionally, you can grant access to the lock by sending an eKey to individuals, ...
Setting up your TTLock application
The TTLock App is the smart application used to program your Smart Door Lock. This application can be used for everything from locking and unlocking your lock to creating passcodes and adding fingerprints and fobs to setting up passage mode or adding ...
How to select the correct Mortise Lock Body?
You want to buy one of our slim smart door locks and not sure which mortise to select based on your existing door? This article will provide you with all the required measurements and details you need to know. PRE-INSTALLATION REQUIREMENTS Check your ...
How to control your smart door lock using Amazon Alexa
Prerequisites Make sure you have connected your smart door lock with the Wi-Fi Gateway and you can unlock the door remotely. If not, please follow this article about Enabling Wi-Fi for Smart Door Locks (TTLock) Make sure you have Amazon Alexa app ...
How to configure the Wi-Fi Gateway for Smart Door Locks (TTLock)
This article explains how to configure the Wi-Fi Gateway and use remote features of your smart door lock. Prerequisites You should have a Wi-Fi Gateway from Smart Door Locks. You can purchase it from here. Make sure your Smart Door Lock is functional ...