Troubleshooting your Smart Door Lock
Why is my Smart Door Lock not powering up?
There could be many reasons why your smart door lock is powering up. Following are some basic troubleshooting steps: Check if the cable connecting the interior and the exterior panel is connected correctly. You can remove it and plug it back in. ...
Can we register the same key fob to multiple locks?
Yes, the same fob can be registered to mulitple locks. The same process is used to register the key fob to each lock. Registering a key fob Tap ‘Cards’ on the lock home screen. Select ‘Add Card’ from the context menu in the top right hand corner of ...
Why does my door always open from the outside?
Prerequisites: 1. Make sure the smart door lock is powered up using fresh batteries. If it doesn't power up, Why is my Smart Door Lock not powering up? article. 2. Make sure you have tried unlocking using any valid or default passcode. There are a ...