Troubleshooting your Smart Door Lock
How do I change the language on my Smart Door Lock
To change the language on Smart Door Locks that utilise the TTLock app, follow these steps: Before you attempt to change the language, identify the correct admin passcode (See How to identify the correct admin passcode below). Change Language to ...
Why does my Smart Door Lock say "Unlock", but doesn't retract the latch/deadbolt?
Q: What should I do if my Smart Lock says "Unlock" but doesn't retract the latch/deadbolt? If your Smart Lock say "Unlock" but fails to retract the latch or deadbolt, there are a few factors you can check to determine the underlying cause. Low ...
Why does it take multiple random presses to wake up the keypad?
How can I disable the privacy mode (TTLock)?
Option 1: Using the TTLock App 1. Open the TTLock App from Bluetooth Administrator's device and go to the Lock Dashboard 2. Go to 'Settings' 3. Tap 'Privacy Lock' 4. Tap 'Turn off' Related Articles - How does the privacy switch work?
Where can I find the Administrator Passcode (TTLock)?
The Administrator Passcode is the master passcode of your Smart Door Lock. This article explains how to retrieve your admin passcode. Scenario 1: Lock is in the Factory Default State When your Smart Door Lock is in the factory default state (i.e. ...
How does the privacy switch work?
Some of our smart door locks come with a 'Privacy Switch'. The Privacy Switch adds a layer of security by restricting access and/or non-admin users. And this functionality varies from model to model. SDL-H1 & SDL-H2 How does it work when it's turned ...
How to Set up Magic Shake for Ultraloq Smart Lock
How to Set Up Magic Shake for Ultraloq Smart Lock? Please follow the steps below to set up the Magic Shake. Step 1. Open the U-tec App and select the lock. Step 2. Click the Settings menu (gear icon). Step 3. Scroll to Magic Shake then click it. Step ...
Why is my Smart Door Lock not powering up?
There could be many reasons why your smart door lock is powering up. Following are some basic troubleshooting steps: Check if the cable connecting the interior and the exterior panel is connected correctly. You can remove it and plug it back in. ...
Can we register the same key fob to multiple locks?
Yes, the same fob can be registered to mulitple locks. The same process is used to register the key fob to each lock. Registering a key fob Tap ‘Cards’ on the lock home screen. Select ‘Add Card’ from the context menu in the top right hand corner of ...
Why does my door always open from the outside?
Prerequisites: 1. Make sure the smart door lock is powered up using fresh batteries. If it doesn't power up, Why is my Smart Door Lock not powering up? article. 2. Make sure you have tried unlocking using any valid or default passcode. There are a ...