Troubleshooting your Smart Door Lock
Why is my SDL-G2 Not Unlocking?
Are you experiencing difficulty unlocking your SDL-G2 Smart Door Lock? Before you call for technical assistance, there are a few common issues to consider and steps you can take to resolve them yourself. Here's a comprehensive troubleshooting guide ...
Why is my SDL-SG2 Not Unlocking?
Are you experiencing difficulty unlocking your SDL-SG2 Smart Door Lock? Before you call for technical assistance, there are a few common issues to consider and steps you can take to resolve them yourself. Here's a comprehensive troubleshooting guide ...
How do I know if my lock is "Locked" or "Unlocked"?
You can use your TTLock app to find out if your lock is "Locked" or "Unlocked" while you're away from home. To access the lock remotely you must have a Wi-Fi bridge in place as well as "Remote Unlock" turned on your lock. 1. Go to your lock on the ...
The Fingerprint Recognition Only Seems to Work Occasionally
The fingerprint reader on SDL smart locks is usually very reliable. If you are able to register new fingerprint, it means you're fingerprint reader is working. Sometimes if there is dust or residue on the sensor or if your finger is oily, unclean or ...
Does the Wifi Bridge need power?
Yes, the Wifi Bridge needs power to operate. You can power it using the supplied cable. Simply connect it to a USB power adapter or a USB power socket.
Can I change the batteries in the lock without losing the settings?
Absolutely, you can! When you change the batteries on your lock, you can feel secure knowing that all your settings will remain intact. The lock is designed to retain all its existing configurations even in the absence of a power source, making the ...
Is touch required to activate the numeric pad's backlight?
Yes, for the numeric pad's backlight to be activated, touch is necessary. Oftentimes, this feature is designed in this manner for the sake of energy conservation. When the numeric pad is not in use, the backlight automatically switches off to save ...
Is the handle covered by the warranty if it gets scratched?
While scratches on the handle are not covered by our warranty, we understand that unforeseen damages can occur. Therefore, we offer a convenient solution by providing you with a quote for a replacement handle if needed. The cost of a replacement ...
How can I lock the door from the inside without using the app and if Auto-Lock is turned off?
Unfortunately, if you've disabled Auto-Lock, it limits your options for locking the door from the inside. The only option other than using the app is to use a Remote control. With a remote, you can lock the door with just a click of a button. If you ...
I am having trouble opening my door as the lock accepts the code and says it is unlocked, but the door remains shut. How can I gain access to my property as soon as possible?
If your door lock accepts the code and indicates that it is unlocked, but the door remains shut, the issue is likely with the installation rather than the lock itself. Specifically, the handle direction or clutch direction may not be configured ...
What measures can I take to prevent children from opening the door and remaining inside?
To prevent children from opening the door and remaining inside, we offer a double-sided lock that can be locked from the inside. This type of lock requires a key or other access method to open the door from both the inside and outside. It provides ...
How can I lock the door from the outside without relying on the app?
When the Auto-Lock is On: To lock the door from the outside without using the app, you can take advantage of the auto-lock feature. This feature allows you to set a duration, usually around 5 seconds, in which the door will automatically lock after ...
I've followed the instructions for setting up my fingerprints, but it doesn't seem to be working. What should I do?
If you're encountering problems with the fingerprint recognition feature, try the following troubleshooting steps: Clean the fingerprint reader with a microfiber cloth. If the issue persists, move on to the next steps. Replace the batteries: Weak or ...
Is there a desktop application or web browser option available for managing users and making changes to the settings of the smart door lock?
Yes, we provide a comprehensive web-based management system specifically designed for TTLock. This system can be accessed effortlessly through https://lock.ttlock.com/. By using this platform, you gain convenient access to a wide range of features ...
How can I fix a loose handle on my lock?
It is recommended that Loctite Threadlocker is used to secure the smart door lock handle in place upon installation and/or if the handle becomes loose.
How do I change the language on my Smart Door Lock
To change the language on Smart Door Locks that utilise the TTLock app, follow these steps: Before you attempt to change the language, identify the correct admin passcode (See How to identify the correct admin passcode below). Change Language to ...
Why does my Smart Door Lock say "Unlock", but doesn't retract the latch/deadbolt?
Prerequisites: 1. Make sure the smart door lock is powered up using fresh batteries. If it doesn't power up, refer to the Why is my Smart Door Lock not powering up? article. 2. Make sure the lock is configured (see this article to configure the ...
Why does it take multiple random presses to wake up the keypad?
How can I disable the privacy mode (TTLock)?
Option 1: Using the TTLock App 1. Open the TTLock App from Bluetooth Administrator's device and go to the Lock Dashboard 2. Go to 'Settings' 3. Tap 'Privacy Lock' 4. Tap 'Turn off' Related Articles - How does the privacy switch work?
Where can I find the Administrator Passcode (TTLock)?
The Administrator Passcode is the master passcode of your Smart Door Lock. This article explains how to retrieve your admin passcode. Scenario 1: Lock is in the Factory Default State When your Smart Door Lock is in the factory default state (i.e. ...
How does the privacy switch work?
Some of our smart door locks come with a 'Privacy Switch'. The Privacy Switch adds a layer of security by restricting access and/or non-admin users. And this functionality varies from model to model. SDL-H1 & SDL-H2 How does it work when it's turned ...
How to Set up Magic Shake for Ultraloq Smart Lock
How to Set Up Magic Shake for Ultraloq Smart Lock? Please follow the steps below to set up the Magic Shake. Step 1. Open the U-tec App and select the lock. Step 2. Click the Settings menu (gear icon). Step 3. Scroll to Magic Shake then click it. Step ...
Why is my Smart Door Lock not powering up?
There could be many reasons why your smart door lock is powering up. Following are some troubleshooting steps: First use the emergency USB power port to power up the lock - Follow the instructions on this article to power up your lock using a USB ...
Can we register the same key fob to multiple locks?
Yes, the same fob can be registered to mulitple locks. The same process is used to register the key fob to each lock. Registering a key fob Tap ‘Cards’ on the lock home screen. Select ‘Add Card’ from the context menu in the top right hand corner of ...
Why does my door always open from the outside?
Prerequisites: 1. Make sure the smart door lock is powered up using fresh batteries. If it doesn't power up, refer to the Why is my Smart Door Lock not powering up? article. 2. Make sure the lock is configured (see this article to configure the ...